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Technical Support Engineer | 100% Remote | Perfect Engilsh Required | Construction SaaS | CLUE (getclue.com)

March 19, 2026

Technical Support Engineer | Perfect English required - Email + Phone | CLUE (getclue.com) 100% Remote Role - Construction-tech SaaS startup, PE-backed We’re seeking a highly skilled Technical Support Engineer with expertise in SQL and experience in the heavy construction industry to deliver exceptional email and phone support, ensuring a smooth and efficient experience for professionals using our platform. Clue is a fast-growing, profitable SaaS construction technology company targeting the $2 trillion heavy construction industry. The ideal candidate will have a robust background implementing software solutions (ERP, CMMS, Telematics) in the Heavy Construction industry. This is a 100% remote role with working hours from 6 AM to 4 PM Eastern or Central Time. Technical Support Engineer – CLUE (getclue.com) 100% Remote Role – Construction-tech SaaS startup, PE-backed Key Responsibilities • Technical Customer Support: Provide expert technical support to Clue’s customers in the heavy construction industry, troubleshooting issues and ensuring a seamless user experience. • Issue Resolution: Diagnose and resolve software-related issues, escalating complex cases to the appropriate internal teams while maintaining clear communication with customers. • Product Knowledge: Develop deep expertise in Clue’s equipment management platform, assisting customers with system navigation, integrations, and best practices. • Documentation & Feedback: Maintain accurate support records, create knowledge base articles, and relay customer feedback to improve the platform. • Collaboration: Work closely with Clue’s engineering and customer success teams to enhance troubleshooting processes and improve overall customer satisfaction. Requirements • AI-Native: Daily user of modern AI tools for real work. Uses AI to write, analyze, research, automate, and solve problems. Stays current with new tools and actively upgrades their workflow as better AI tools appear. • Perfect English: Excellent English communication skills, both by email (90% of communications) and phone (10% of communications). • Industry Experience: Experience supporting or working with telematics, GPS, ERP, or maintenance systems such as Caterpillar VisionLink, HCSS, B2W, Viewpoint Vista, or Oracle JDE in a heavy construction environment. • Technical Skills: Strong troubleshooting abilities with SQL knowledge and proficiency in spreadsheets. • Customer Service Excellence: Background in providing high-quality technical support with a problem-solving mindset. • Communication Skills: Ability to clearly explain technical concepts to non-technical users while maintaining professionalism and empathy. • Team Player: Comfortable working cross-functionally to resolve customer issues and enhance the overall support experience. Benefits • Competitive Salary: • For USA-based employees, salary of $50,000-$70,000, depending on experience and geographical location. • For non-USA based employees, we offer a competitive salary adjusted to the local market, aiming to be within 90% percentile. • Comprehensive Benefits: Full healthcare coverage and 100% match on 401k contributions up to 8%. • Work Flexibility: 100% remote role. • Dynamic Role: Lead in an innovative tech company. • Collaborative Culture: Progressive and team-oriented work environment. • Professional Growth: Opportunities for development and advancement. • Values Commitment: A merit-based hiring ethos with a diverse team from numerous nationalities. Start Date As soon as possible. How To Apply Complete the application by answering the screening questions. About Clue Clue is revolutionizing the $20 trillion construction market with our innovative smart construction platform. Our data-driven and AI-powered solution delivers actionable insights, enabling construction companies to reduce costs, prevent equipment breakdowns, and manage their assets more effectively. Our software is used by dozens of the US largest construction firms, we're growing rapidly, and we're backed by one of the world’s largest construction organizations. Clue proudly employs a diverse team of two dozen full-time employees and contractors. Apply tot his job Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...