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Senior Customer Implementation Project Manager (B2B Saas) - East Coast, US

March 19, 2026

About the position We are looking for an experienced B2B SaaS Implementation Project Manager to lead customer-facing projects from kick-off through go-live and beyond. In this role, you will own the successful delivery of our alumni engagement platform for enterprise clients, ensuring each implementation is on time, on scope, and aligned to customer business goals. You will partner closely with customers, product, engineering, sales, and customer success teams, acting as the bridge between technical capabilities and business value. This role is ideal for someone who is technically confident, highly organized, customer-obsessed, and skilled at managing complex cross-functional projects. The Customer Implementation Project Manager reports to the VP of Customer Operations. Responsibilities • Lead multiple customer implementation projects simultaneously, ensuring on-time and high-quality delivery. • Develop and maintain detailed project plans, timelines, and status reports using agile methods. • Own customer onboarding and platform configuration based on business requirements. • Deliver training sessions for administrators and key customer stakeholders. • Establish strong customer relationships and maintain clear, proactive communication throughout the project lifecycle. • Oversee technical components such as integrations, custom features, data migrations, and special projects. • Work with product, engineering, and the programme office to coordinate technical workstreams. • Support and coordinate User Acceptance Testing (UAT) and ensure issues are resolved prior to launch. • Identify, track, and escalate software bugs or configuration issues in staging and production environments. • Partner with Sales and Customer Success to ensure alignment between customer objectives and product capabilities. • Provide support to internal teams by explaining product features, configuration options, and customer-specific setups. • Maintain up-to-date knowledge of the platform and related systems (e.g., integrations, APIs, analytics). Requirements • 3–5+ years delivering customer-facing implementation or onboarding projects in a B2B SaaS environment. • Strong project management, time management, and prioritization skills. • Excellent communication skills — written, verbal, and customer-facing. • Proven ability to manage multiple stakeholders, including enterprise or high-profile clients. • Demonstrated commitment to exceptional customer experience. Nice-to-haves • Project management or agile certifications. • Experience working with JIRA or similar agile tools. • Familiarity with JSON or similar data formats. Benefits • Join a fast-growing, category-leading SaaS company working with world-class brands. • Be part of a high-performing global Customer Operations team. • Make direct, visible impact on customer success and product adoption. • Work in a collaborative, inclusive, and people-first culture. Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...