HR Specialist
Remote
Start Date: ASAP
Temp-to-Hire (after 520 hours)
Worksite Location: Remote from Home
Work Schedule: Full time / 8-5 or something similar
Compensation: $23- $25/hr
US Citizens - REQUIRED
Interviews via TEAMS
Summary
The HR Central Analyst is a go-getter and problem-solver who thrives in a fast-paced, constantly evolving HR Shared Services environment. This role provides expert guidance and hands-on support across the full employee lifecycle — from onboarding and offboarding to payroll, compliance, and policy interpretation.
As a trusted advisor to employees and managers, this position delivers exceptional service, educates on HR technologies and self-service tools, and champions process improvements that enhance both employee experience and operational excellence.
Key Responsibilities
- Serve as a primary resource for HR Central’s Tier 1 and Tier 2 support, handling inquiries related to Contingent worker onboarding activity, offboarding, leave of absence, payroll, verification of employment, and policy interpretation.
Deliver accurate, timely resolutions via multiple channels (Salesforce case management, phone, and chat), ensuring a high standard of employee care and adherence to established SLAs.
- Educate and empower employees to use our AI self-service tools and HR systems (Workday, Salesforce, etc.) effectively.
- Partner with HR Centers of Excellence (COEs) to ensure seamless service delivery and continuous improvement in processes and content.
- Support the onboarding program for contingent workers in Workday.
- Support the North America onboarding and offboarding processes, ensuring compliance with I-9 and state/federal employment laws.
- Participate in HR Central’s knowledge management efforts, creating and updating content that improves accuracy, consistency, and efficiency across the team.
- Collaborate with cross-functional HR and IT teams to streamline processes, identify automation opportunities, and enhance the employee experience.
- Maintain the highest level of professionalism, confidentiality, and empathy while balancing high case volumes and competing priorities.
- Lead or contribute to small projects and compliance initiatives aligned with HR Central’s service excellence goals.
Skills & Competencies
- Attention to detail and customer-centric mindset with a passion for problem-solving and continuous improvement.
- Tech-savvy with proficiency in HR systems (Workday, Salesforce, etc.) and Microsoft Office Suite.
- Demonstrate ability to manage multiple priorities in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.
- Strong understanding of HR principles, policies, and employment law fundamentals (U.S. and Canada preferred).
- Exceptional communication and interpersonal skills, capable of explaining complex HR matters with clarity and empathy.
- Proven ability to collaborate cross-functionally and provide constructive feedback to improve processes and service delivery.
- High degree of integrity and discretion when handling confidential information.
- Strong analytical and organizational skills with a focus on data-driven decision-making.
Education & Experience
- Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field (or equivalent experience).
- 3+ years of progressive experience in HR Shared Services environments, HR Operations, or similar employee support roles.
- Experience with Workday and Salesforce Case Management System strongly preferred.
Why You’ll Love This Role
You’ll be part of a high-performing, service-driven HR Central team that values initiative, accountability, and collaboration. Every day brings a new challenge — and the opportunity to make a real impact on the employee experience across our organization.
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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RemoteSkills:
Analysis Skills, Artificial Intelligence (AI), Automation, Business Administration, Case Management, Content Development, Continuous Improvement, Cross-Functional, Detail Oriented, Employment Law, Federal Laws and Regulations, HRIS/HRMS, Human Resources, Interpersonal Skills, Knowledge Management, Maintain Compliance, Microsoft Office, Multitasking, Onboarding, Organizational Skills, Outsourcing, Problem Solving Skills, Process Development, Process Improvement, Psychology, Salesforce.com, Service Delivery, Service Level Agreement (SLA), Standards of Care, State Laws and Regulations, Team Player, Technical Support, Time Management
About the Company:
System One
Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives.
Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.
Company Size:
100 to 499 employees
Industry:
Staffing/Employment Agencies
Founded:
0
Website:
