Director, Credit Card Account Management Lead (Remote)

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Join our mission to create a completely new, 100% digital bank that uses consumer feedback to truly meet customers' best interests. Jenius Bank, a division of SMBC MANUBANK, and a member of SMBC Group, is being built by a close-knit and fun-loving team of financial services professionals and technology experts who came together for the challenge of building a full-service digital bank from scratch. We're committed to doing it the right way for the customer and are growing rapidly. To learn more about our relationship to our parent company, visit our website.<br><br>The anticipated salary range for this role is between $170,000.00 and $190,000.00. The specific salary offered to an applicant will be based on their individual qualification, experiences, and analysis of current compensation paid in their geography and the market for similar roles at time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC MANUBANK offers a competitive portfolio of benefits to its employees.<br><br>Jenius Bank is strategically scaling up a portfolio of products and building extraordinary experiences. In 2023, we launched our first two products reaching $1 billion in deposits and over $700 million in loans, all before Jenius Bank's first anniversary. We don't plan to slow down, with ambitious growth plans and the capital necessary to execute a multi-year strategic plan. We have a start-up mindset paired with SMBC Group's 400 years of history. SMBC Group has more than 150 offices and 86,000 employees worldwide in nearly 40 countries and is committed to creating new business to better serve customers in the rapidly evolving digital environment. Join us on the journey that has caught the attention of the Banking Dive, and more to reinvent banking where smarter banking translates to a richer life.<br><br><strong>SUMMARY:</strong><br><br>Jenius bank has recently launched initial deposit and loan products, and plans to launch credit cards as an acquisition strategy for the bank. The Credit Card Product Manager will own product strategy from concept through launch, along with future iterations, and will have accountability to manage and improve product performance over time. The Credit Card Product Manager should be able and willing to use both research and analytics to build delightful and innovative products. Candidate will be joining at the early-stage of product development, and should embrace change and an evolving environment.<br><br><strong>PRINCIPAL DUTIES & RESPONSIBILITIES</strong><br><br><ul> <li>Ownership of card account management strategy, including creating ongoing engagement strategies and offers to retain and grow customer relationships</li> <li>Make compelling product recommendations based on customer needs, competitive environment, sound credit risk management principles, customer experience, and cost benefit analysis.</li> <li>Partner with Marketing, Design, Credit, Operations and Technology teams to ensure smooth execution and all key control requirements are met.</li> <li>Develop a robust testing agenda to help optimize the portfolio.</li> <li>Develop relationships across all workstreams to foster a transparent and collaborative environment that allows getting work done through others</li></ul><br><br><strong>POSITION SPECIFICATIONS:</strong><br><br><ul> <li>Bachelor's degree or equivalent in quantitative fields</li> <li>10+ years of relevant experience, specifically with experience in credit cards</li> <li>Excellent analytical and critical thinking skills, and demonstrated ability to analyze data and trends to improve product performance</li> <li>Experience partnering with marketing, credit, designers, and other product leaders to drive business strategy </li> <li>Strong communication skills including the ability to explain complex issues and solutions to all levels of management</li> <li>Ability to lead cross-functionally</li> <li>A data-driven approach to problem-solving that is supported with proficiency in Python, SQL, R for extracting data from large datasets and statistical analyses</li></ul><br><b>EOE STATEMENT</b><br>SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.<br><br><b>CCPA DISCLOSURE</b><br>Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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