BELLMAN PM FT

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Job Details
Job Location
Wichita, KS
Position Type
Full Time
Job Shift
Night
Job Category
Transportation
Description

OVERALL RESPONSIBILITIES:

  • Providing the guests with efficient bell service by ensuring luggage be delivered, collected, and/or stored promptly and accurately all the time. Meanwhile, should be more pro-active in practicing the salesmanship to promote the hotel products in any guest interaction.
Qualifications

QUALIFICATIONS/PRE-REQUISITES:

  • Guest-focused personality
  • Ability to meet the standards of appearance
  • Self-controlled disposition
  • Honesty and integrity
  • Upbeat, positive attitude
  • Ability to work within a team
  • Display hospitality skills

JOB REQUIREMENTS:

  • Ability to deal with the public in a professional and courteous manner
  • Ability to communicate with managers, supervisors, and fellow associates
  • Knowledge of English and local language
  • Ability to handle conflict situations in a professional manner
  • Valid driver's license

PRIMARY DAILY JOB FUNCTIONS:

  • Be well groomed and conform to the hotel's dress code
  • Be at work on time in proper uniform, including name tag
  • Handle all duties according to hotel policies, procedures, internal rules and standards
  • Be knowledgeable about guest rooms, locations, amenities, features and all other services offered by the hotel
  • Directing guests to their rooms in a professional manner, which includes addressing the guest by name
  • Check in dry cleaning and make sure items are delivered to their respective owners in a timely manner
  • Assist in arranging and following through with shuttle services
  • Distributing the newspaper to guests and other departments that are concerned
  • Be knowledgeable about Marriott Rewards, Club Marquis and other frequent traveler programs
  • Know how to follow all hospitality guidelines
  • Ensure the cleanliness of your area at all times
  • Assist all guests in problems and questions as required
  • Be flexible in regard to work schedule
  • Have knowledge about the city, the local area and attractions to provide the guests with all requested information
  • At all times, strive to represent Marriott in the most professional manner
  • Be disciplined at all times, greet guests immediately and offer assistance before the guest needs to ask
  • Be present in the lobby to welcome guest's during guest's arrival and departure.
  • Other duties as assigned

PHYSICAL REQUIREMENTS:

  • Must be 18 years of age
  • Be able to stay on feet for up to 8 hours
  • Lift and/or move 30 pounds 50% of the time
  • Lift and/or move 50 pounds 5% of the time

EQUIPMENT USED:

  • Marriott Shuttle
  • Elevator
  • Bell cart
  • Radio Transmitter/cell phone

EDUCATION REQUIRED:

  • High school diploma

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