Key Account Manager (LTL)

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Schedule: Full Time

Job Type: Hybrid

Salary Type: Salary

Req #: 1855

About the Role

Responsible for building and nurturing long-term relationships with a select portfolio of high-value logistics and supply chain clients, acting as their main point of contact to ensure satisfaction, identify growth opportunities, and drive revenue. The role involves understanding client needs to provide tailored logistics solutions, coordinating with internal operations and customer service teams, monitoring performance against key performance indicators (KPIs), and managing contracts and negotiations. Key responsibilities also include strategic account planning, conducting business reviews, resolving issues, and ensuring smooth service delivery. This role will work at our office in Rogers, Arkansas.

What the Candidate Will Do
  • Establish and maintain effective trust-based relationships with customer contacts, including shippers and receivers, through professional and timely communications and inquiry responses
  • Responsible for understanding current market trends to successfully offer pricing to customers' requests for quotes, identify risks and opportunities, up- and cross-sell services, understand and develop customer-level plans around carrier rules tariff changes
  • Conduct market analysis, present proposals, and manage contract negotiations, including renewals and expansions
  • Develop and implement strategic account plans to meet client objectives and achieve company growth targets
  • Manage account profitability, monitor financial reports, and assist with billing and collections
  • Notify Shipper and/or Receiver of shipment status and reschedule pick-up/delivery appointments when necessary
  • Optimize load bookings and carrier selection
  • Set-up New Locations (Shippers/Receivers); and/or Set-up new vendors
  • Correspond with internal teams (procurement, operations, customer service, finance) to ensure seamless and excellent service delivery, meeting client KPIs and SLAs
  • Maintain current customer rates, fuel surcharges, and accessorial schedules in the Transportation Management System
  • Manage shipment level interaction with client customer service and Uber Freight logistics support to handle day to day activities such as tracking, tracing and communications, resolve client issues and operational bottlenecks effectively and promptly
  • Responsible for confirming billing information is accurate and ready for invoicing
  • Ensure operational compliance for US and Foreign Regulatory Requirements

Travel
  • Some travel may be required

Basic Qualifications
  • High School diploma or GED equivalent
  • 2-3 years of experience in account management either directly in transportation/logistics, or of sufficient complexity and critical thinking
  • Exceptional written and verbal communication, presentation skills, and the ability to build rapport with clients and internal teams
  • The ability to work effectively both independently and as part of a team, and to influence team results
  • Strong analytical and problem-solving skills
  • Excellent organizational skills and the ability to multitask, manage time effectively, and prioritize tasks, and thrive in a fast-paced environment
  • A proactive, self-starter attitude with a strong work ethic and drive to achieve results

Preferred Qualifications
  • A degree in Business Administration, Logistics, Supply Chain Management, or a related field
  • 3 years of transportation logistics experience and 1 year of LTL management experience
  • A strong understanding of transportation and logistics industry trends, best practices, and supply chain dynamics
  • Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and EDI/API concepts. Proficient use of the Microsoft Office Suite.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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