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(Logistics) Customer Support Specialist
Schedule: FTJob Type: HybridSalary Type: HourlyReq #: 1414About the RoleThe Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.This is a full-time, day shift position (Monday through Friday) based out of our Uber Freight Center of Excellence in Rogers, ARThe role follows a hybrid work model, offering a flexible combination of remote and in-office work.Please note: Interviews will be conducted in person at our Rogers, AR location.What the Candidate Will DoUse Transportation Management System to process shipment entries and actively lead timely performance/automation objectivesMaintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.Exceed customer on-time pick-up and delivery expectationsSupervise shipments and revise when vital based on changing shipper, customer, and carrier needsUtilize external websites and other tools of communication to set shipment appointmentsUpdate load status in the system, e.g. loaded pick-up, delivery, empty, etc.Set up new Receivers, vendors, and supplier's locationsWork directly with Logistics Teams to assist with shipment issues or problem-solvingAdditional Responsibilities Regarding Customer and Carrier RelationshipsCorrespond with customer and carrier regarding detention and other accessorial informationSet up new customer and vendor users on the Transportation Management SystemAcquire solid understanding of customer business practices and workflowBasic QualificationsHigh school diploma or GED equivalent0-1 years of customer service experienceBasic proficiency with Microsoft Office Suite (Outlook, Excel, Word, etc.)Clear and professional oral and written communication skills, including email etiquettePreferred QualificationsCustomer Service backgroundKnowledge of the freight industryProficient with Microsoft Office SuiteStrong oral and written communication skills, including professional email etiquetteBenefits & Compensation for U.S. EmployeesEmployees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.About Uber Freight Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.Candidate Privacy NoticeUber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.EEOCUber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
