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Energy Operations Manager - 7777

May 5, 2026

Title: Energy OperationsManagerContract Type: Permanent, FullTime, 35 hours per weekSalary: £40,649 per annumto £44,825 per annum (London weighted salary) or £36,073 per annum to £40,014per annum (Regional salary), dependant on experienceGrade: 8Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 15th May 2026 Interview Dates: W/C 26th MayPlease click here for the role profile - <a href="" target="_blank">Role Profile - Energy Operations Manager.docx</a> <a href="" target="_blank">Benefits</a> include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.Join our L&Q Energy Team at L&Q:An exciting opportunity has arisen to join our Energy Team in the role of Energy Operations Manager. With a rapidly expanding portfolio, growing from 9,000 heat customers to in excess of 30,000 over the next few years this a really exciting time to join L&Q Energy!Reporting to the Senior Energy Operations Manager, the Energy Operations Manager role is critical to ensuring the safe, reliable, and customer-focused delivery of heating services to residents connected to our communal heating schemes.As the first point of contact for all operational matters relating to our heating developments, the Energy Operations Manager provides end-to-end oversight of service delivery. This includes managing system failures, overseeing emergency and planned works, and ensuring contractors deliver against performance and compliance standards. The role requires maintaining full visibility of all operational and capital activity and ensuring risks are identified and mitigated at the earliest opportunity.The postholder leads on all site-related matters, acting as the central coordinating function between contractors and stakeholders. This includes close liaison with Neighbourhood teams, the call centre and wider customer services teams, social media team, communications, and press functions to ensure consistent and accurate messaging. The role is also responsible for managing resident communications, including complex escalations, MP enquiries, and resident meetings.Communal heating schemes are critical services. Any disruption directly impacts residents’ homes, wellbeing, and satisfaction. Strong operational leadership at is therefore essential to maintain service continuity, regulatory compliance, and reputational protection.If this sounds like you, we would love for you to apply!Your impact in the role:They will ensure compliance of assets in line with Corporate Health and Safety and ensure activities of L&Q Energy meet objectives and key performance indicators to achieve agreed Annual Operational Plan. They will provide regular progress reports on scheme activity and provide analysis of scheme failures and put forward recommendations for improvements. They will be the main point of contact for internal and external customers and stakeholders for communal heating schemes on behalf of L&Q Energy.The successful candidate will be high performing and ambitious, highly organised with excellent communication skills, great attention to detail and willing to go the extra mile.Please note there will be a requirement to be part of an on-call rota to cover out of hours.What you'll bring:This role will be required to participate in the standby/call out arrangements which will require you to work outside of your normal working hours including weekends.To be considered for this role candidates will display the following:<ul><li>Excellent influencing skills with a strong focus on delivering excellent customer service</li><li>Experience managing contractors and stakeholders in high-pressure or politically sensitive environments</li><li>Highly organised with excellent communication skills</li><li>Experience in managing multiple ongoing work streams</li><li>Knowledge of communal and district heating systems ideally with relevant experience</li><li>Experience and understanding of procurement of works and services</li><li>Good commercial acumen and financial awareness</li></ul>If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>About L&Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click <a href="" target="_blank">here</a> to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="" target="_blank">here</a> to find out more about L&Q and why you should join us!#TJ <ul></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...