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Director, Marketplace Planning
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Director, Marketplace Planning runs the operating system for Marketplace.
This leader ensures strategic priorities translate into coordinated execution, clear ownership, transparent progress, and predictable delivery across Marketplace Verticals (Air, Hotel, Ground), Marketplace Value, Platform & Delivery, and Engineering.
This role is accountable for execution discipline, governance, prioritization frameworks, and delivery transparency — enabling Marketplace to operate as one coordinated system rather than independent functional teams.
This is a high-impact leadership role requiring strong strategic judgment, operational rigor, executive presence, and the ability to influence across senior stakeholders.
What You’ll Do
Own the Marketplace Operating System
Design and run the Marketplace operating cadence (QBRs, product reviews, roadmap syncs, 180-day planning)
Establish and maintain governance frameworks for prioritization, intake, and decision-making
Ensure every initiative has clear ownership, defined success metrics, and aligned sequencing
Maintain decision logs and accountability mechanisms across teams
Drive Roadmap Integrity & Delivery Oversight
Maintain a consolidated Marketplace roadmap across Verticals, Value, Platform, and Engineering
Track progress against 180-day commitments and surface risks early
Facilitate tradeoff discussions and escalation forums when priorities conflict
Ensure cross-team dependency clarity and delivery alignment
Lead Initiative Intake & Prioritization Discipline
Own intake for new ideas, issues, executive asks, and cross-functional requests
Facilitate prioritization tradeoffs with Marketplace leadership
Prevent scope creep and initiative sprawl through structured frameworks
Enable Strategic Transparency & Communication
Develop and drive internal Marketplace communications strategy
Provide consistent executive reporting on roadmap progress and delivery health
Support senior leadership decision-making with clear data and tradeoff framing
Build Operational Infrastructure
Establish performance dashboards and KPI tracking discipline
Drive operational tooling and reporting hygiene across Marketplace
Continuously improve planning, forecasting, and execution frameworks
What We’re Looking For
10+ years in product operations, strategic planning, program leadership, or chief of staff roles within complex, cross-functional organizations
Proven ability to design and scale operating models in matrixed environments
Strong executive presence with ability to influence senior leaders without direct authority
Exceptional structured thinking and prioritization skills
Experience driving roadmap governance across product and engineering organizations
Data-driven mindset with comfort operating at both strategic and tactical levels
Ability to manage ambiguity and create clarity in complex systems
Experience in marketplace, platform, or multi-sided ecosystems preferred
Why This Role Matters
Marketplace Planning ensures Marketplace moves with clarity, discipline, and speed. Without this function, strategy fragments, priorities drift, and delivery slows.
This role enables Marketplace to execute as a unified, high-velocity system.
Location
Chicago, Illinois, United States
The US national base salary range for this position is from
$130,200.00 - $241,800.00
The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance and is also eligible for awards under our Equity Incentive Plan.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
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