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Southern Africa Expert - Luxury Travel Consultant | FULLY REMOTE
This a Full Remote job, the offer is available from: Africa
We are expanding our Southern Africa division and seeking highly experienced Luxury Travel Consultants to join our high-performance team. This role is ideal for individuals who have worked in luxury safari travel or B2C tailor-made travel, with a deep understanding of Southern Africa's destinations, products and travel logistics.
Success in this role is measured through conversions, commercial impact, customer satisfaction, and the ability to craft exceptional bespoke itineraries - not simply handling enquiries.
Key Responsibilities:
- Convert qualified enquiries into high-value bookings and repeat business.
- Design and deliver well-structured, personalized itineries accross Southern Africa.
- Build trust quickly with international clients through high EQ, professionalism, and cultural awareness.
- Maintain a deep understanding of regional lodge products, travel logistics, and seasonal dynamics.
- Ensure accuracy and attention to detail across all proposals, CRM updates, and client communications.
- Manage your sales pipeline independently while maintaining consistency with team processes.
- Uphold ASG’s commitment to exceptional service, conservation values, and responsible travel.
- Collaborate with colleagues, management, and support teams to ensure alignment and seamless customer experience
Requirements
- Minimum 3–5 years’ experience in luxury travel, safari sales, or bespoke travel planning.
- Strong, proven knowledge of Southern Africa destinations and lodge products, including:
Botswana, Zimbabwe, Zambia, Namibia, Mozambique, Eswatini & Lesotho. - Proven conversion results and revenue-generating capabilities.
- Experience using Wetu, Tourplan, or similar CRM/itinerary systems.
- Tertiary qualification in Travel & Tourism, Hospitality, Business, or Marketing is beneficial.
- Fluency in English is essential; additional languages (German, Italian, Spanish, French, Dutch) are an advantage.
- Commercially minded with strong understanding of sales margins, conversion metrics, and profitability.
- High EQ: able to read clients, understand motivations, and build instant trust with a global audience.
- Culturally aware with the ability to navigate diverse personalities and communication styles.
- Exceptional attention to detail and organisational ability.
- Independent, proactive and self-driven, comfortable working remotely.
- Calm under pressure, solutions-oriented, and adaptable.
- Excellent written and verbal communication skills.
- Passionate about Africa, conservation, sustainability, and creating meaningful travel experiences.
Benefits
What We Offer
- A competitive remuneration structure aligned with performance.
- Opportunity to work with one of Africa’s leading luxury safari brands.
- World-class training, resources, and operational support.
- A high-performance culture with career growth opportunities.
- A chance to positively impact conservation and community initiatives across Southern Africa.
Who Should Apply?
This role is for you if:
- You thrive in a sales-driven, high-performance environment.
- You excel at crafting premium safari itineraries with precision and creativity.
- You have in-depth knowledge of Southern Africa travel and luxury safari products.
- You understand that success is measured by conversions, client satisfaction, and commercial outcomes.
- You can work independently while maintaining consistency with a broader team.
