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Customer Services Agent (Fully Remote)

December 18, 2025

Gopuff is the go-to solution for immediate everyday needs, fulfilling customer orders of cleaning and home products to food and drinks, and in some markets, alcohol - in just minutes. With over 35 live sites around the UK already, we’re super excited to be expanding our instant needs business to millions of more people around the country and across Europe. Interested in revolutionizing an industry? This opportunity might be for you! As a Customer Support agent you’ll work alongside a 30+ group of agents as we look to expand our services across the UK! We are fast, reliable, friendly and conversational with our customers. We don’t speak in jargon and like to have genuine interactions with our customers. Please note this role is a 0 hour contract. You must be based in and have the right to work in the UK. You will: Answer tickets across email and live chat. Provide live support to our stores across the UK, to help provide the best possible experience to customers. Help us to build our processes and systems as we scale. Deliver exceptional customer support using our CRM platform Kustomer and UJET. Embody Gopuff’s tone of voice, and helping resolve their issues in real time. Be required to work weekends and in shift patterns. About you: This role will require you to be fully flexible, and available evenings and weekends. You have the right to work in the UK. You have experience using Customer Service platforms to deliver live support to customers. You have experience in customer facing roles, dealing with complaints where empathy and understanding is essential. You are comfortable with technology and troubleshooting across multiple screens showing live orders. You are comfortable working in a fast-paced, start-up environment. Speaking a second language is a plus! You are able to work remotely within the UK. At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes. And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world. Like what you’re hearing? Then join us on Team Blue. Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Software Development Referrals increase your chances of interviewing at Gopuff by 2x Get notified about new Customer Service Representative jobs in London, England, United Kingdom . London, England, United Kingdom 1 day ago Customer Service - Meaningful Client Interactions London, England, United Kingdom 1 week ago Customer Success / Customer Support - London - 2025 London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago London, England, United Kingdom 14 hours ago London, England, United Kingdom 6 days ago London, England, United Kingdom 1 month ago Customer service (EE) key account manager London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 month ago London, England, United Kingdom 2 days ago (native Japanese) Customer Support Consultant, emails/chats (Remote) London, England, United Kingdom 1 month ago South East, England, United Kingdom 3 days ago French or German-Speaking Account Manager, Mid-Market London, England, United Kingdom 1 day ago London, England, United Kingdom 1 month ago Account Manager, Affiliate Marketing (German Fluency) London, England, United Kingdom 2 weeks ago Hertfordshire, England, United Kingdom 2 weeks ago Senior customer service (GB) key account manager London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago Customer service (SE) key account manager Onboarding Specialist - French Speaking - 100% remote - Spain/Italy/Portugal/UK London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago National account manager Foodservice (M/W) South East, England, United Kingdom 3 days ago Key Account Manager - Group/Chain Restaurants | TheFork London, England, United Kingdom 3 days ago London, England, United Kingdom 9 hours ago London, England, United Kingdom 1 week ago St Albans, England, United Kingdom 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...