<div style="line-height: normal;background: white;margin: 7.5pt 0.0in 7.5pt 0.0in;"><b><span style="font-family: Aptos , sans-serif;">Network Support Engineer<br><br></span></b><b><span style="font-family: Aptos , sans-serif;"> </span></b></div><div style="line-height: normal;background: white;margin: 7.5pt 0.0in 7.5pt 0.0in;"><b><span style="font-family: Aptos , sans-serif;">Summary:</span></b></div><div style="line-height: normal;background: white;margin: 7.5pt 0.0in 7.5pt 0.0in;"><span style="font-family: Aptos , sans-serif;">The NSE position embraces a supportive role, collaborating with the Support Management and Support Engineering team.<span> </span>Identifying solutions to complex network and integration problems mitigating customer downtime and frustration.</span></div><div style="line-height: normal;background: white;margin: 7.5pt 0.0in 7.5pt 0.0in;"><span style="font-family: Aptos , sans-serif;">Troubleshooting and communication skills are essential, with the ability to create concise action plans for our teams and the customer to understand the path forward.<span> </span></span></div><div style="line-height: normal;background: white;margin: 7.5pt 0.0in 7.5pt 0.0in;"><span style="font-family: Aptos , sans-serif;">The ideal candidate will be self-motivated, with a desire to provide coaching and documentation for the organization, along with providing group training.</span></div><div style="line-height: normal;background: white;margin: 7.5pt 0.0in 7.5pt 0.0in;"><span style="font-family: Aptos , sans-serif;">The role also requires a close working relationship with the Escalation Management Team to provide a Subject Matter Expert level of assistance during remote sessions and conference calls.<span> </span>This can require patience and the ability to explain technical information at various technical levels within the customer organization.<span> </span></span></div><div style="line-height: normal;background: white;margin: 7.5pt 0.0in 7.5pt 0.0in;"><span style="font-family: Aptos , sans-serif;"> </span></div><div style="line-height: normal;background: white;margin: 7.5pt 0.0in 7.5pt 0.0in;"><b><span style="font-family: Aptos , sans-serif;">Responsibilities:</span></b></div><ul style="margin-top: 0.0in;"><li style="color: black;margin-bottom: 0.0in;margin-top: 0.0in;line-height: normal;"><span style="font-family: Aptos , sans-serif;">Perform analysis and troubleshooting of Spectra Logic products in customer environments.</span></li><li style="color: black;margin-bottom: 0.0in;margin-top: 0.0in;line-height: normal;"><span style="font-family: Aptos , sans-serif;">Take corrective action to provide timely resolution of technical problems affecting customer experience.</span></li><li style="color: black;margin-bottom: 0.0in;margin-top: 0.0in;line-height: normal;">Lead troubleshooting efforts for complex network issues, utilizing tools such as Wireshark, SolarWinds, and NetFlow analysis.<span style="font-family: Aptos , sans-serif;"> </span></li><li style="color: black;margin-bottom: 0.0in;margin-top: 0.0in;line-height: normal;"><span style="font-family: Aptos , sans-serif;">Respectfully collaborate with peer colleagues, the Escalation Management Team and Dev Engineering to resolve issues.</span></li><li style="color: black;margin-bottom: 0.0in;margin-top: 0.0in;line-height: normal;">Define network security policies and procedures to safeguard organizational data and resources.<span style="font-family: Aptos , sans-serif;"> </span></li><li style="color: black;margin-bottom: 0.0in;margin-top: 0.0in;line-height: normal;">Collaborate with cross-functional teams to design and deploy network upgrades, ensuring minimal disruption to operations.<span style="font-family: Aptos , sans-serif;"> </span></li><li style="color: black;margin-bottom: 0.0in;margin-top: 0.0in;line-height: normal;">Conduct thorough network performance analysis and troubleshooting to identify and resolve complex issues affecting integration and performance.<span style="font-family: Aptos , sans-serif;"> </span></li><li style="color: black;margin-bottom: 0.0in;margin-top: 0.0in;line-height: normal;">Engage with stakeholders to establish network requirements and ensure alignment with business objectives and compliance standards.<span style="font-family: Aptos , sans-serif;"> </span></li></ul><div style="line-height: normal;margin: 0.0in 0.0in 0.0in 0.5in;"><span style="font-family: Aptos , sans-serif;color: black;"> </span></div><div style="line-height: normal;background: white;margin: 7.5pt 0.0in 7.5pt 0.0in;"><b><span style="font-family: Aptos , sans-serif;">Basic Qualifications:</span></b><span style="font-family: Aptos , sans-serif;"> </span></div><div style="line-height: normal;margin: 0.0in 0.0in 0.0in 0.5in;"><span style="font-family: Aptos , sans-serif;color: black;"> </span></div><ul style="margin-top: 0.0in;"><li style="color: black;margin-bottom: 0.0in;margin-top: 0.0in;line-height: normal;">5+ years of experience in network engineering or support, with a focus on enterprise-level environments.<span style="font-family: Aptos , sans-serif;"> </span></li><li style="color: black;margin-bottom: 0.0in;margin-top: 0.0in;line-height: normal;"><span style="font-family: Aptos , sans-serif;">Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly.</span></li><li style="color: black;margin-bottom: 0.0in;margin-top: 0.0in;line-height: normal;"><span style="font-family: Aptos , sans-serif;">Excellent written and verbal communications skills, strong organizational skills, and creative problem-solving skills.</span></li><li style="color: black;margin-bottom: 0.0in;margin-top: 0.0in;line-height: normal;">Deep understanding of networking protocols (e.g., TCP/IP, BGP, OSPF) and technologies (e.g., VLANs, firewalls, VPNs, IDS/IPS).<span style="font-family: Aptos , sans-serif;"> </span></li><li style="color: black;margin-bottom: 0.0in;margin-top: 0.0in;line-height: normal;"><span style="font-family: Aptos , sans-serif;">Experience with controlling situations with displeased customers, leading to potentially stressful and time-consuming resolution paths of customer issues.</span><span style="font-family: Aptos , sans-serif;"> </span></li><li style="color: black;margin-bottom: 0.0in;margin-top: 0.0in;line-height: normal;">Proven experience with network monitoring and troubleshooting tools.<span style="font-family: Aptos , sans-serif;"> </span></li><li style="color: black;margin-bottom: 0.0in;margin-top: 0.0in;line-height: normal;">Exceptional analytical skills and the ability to resolve complex networking issues under pressure.<span style="font-family: Aptos , sans-serif;"> </span></li><li style="color: black;margin-bottom: 0.0in;margin-top: 0.0in;line-height: normal;">Hands-on experience with network hardware from leading vendors (Cisco, Juniper, Arista, etc.).<span style="font-family: Aptos , sans-serif;"> </span></li><li style="color: black;margin-bottom: 0.0in;margin-top: 0.0in;line-height: normal;">Relevant certifications such as CCNP, JNCIP, or equivalent.<span style="font-family: Aptos , sans-serif;"> </span></li></ul><div style="margin-left: 0.5in;"><span style="color: black;"> </span></div><div style="line-height: normal;background: white;margin: 7.5pt 0.0in 7.5pt 0.0in;"><b><span style="font-family: Aptos , sans-serif;">Desired Qualifications:</span></b></div><div style="margin-left: 0.5in;"><span style="color: black;"> </span></div><ul style="margin-top: 0.0px;"><li><span style="font-family: Aptos , sans-serif;">Advanced knowledge of Storage Hardware, Backup Applications, Servers, SAN, Windows, Unix/Linux Operating Systems, <span>Samba/FreeBSD/ZFS.</span></span></li><li><span style="color: black;">Expertise in network infrastructure design and implementation, including routers, switches, and firewalls.</span><span style="font-family: Aptos , sans-serif;"> </span></li><li><span style="color: black;">In-depth knowledge of network security technologies and best practices.</span><span style="font-family: Aptos , sans-serif;"> </span></li><li><span style="color: black;">Hands-on experience with SDN (Software Defined Networking) and network virtualization technologies.</span><span style="font-family: Aptos , sans-serif;"> </span></li><li><span style="color: black;">Experience with network monitoring tools such as SolarWinds, Nagios, or similar, to proactively manage network performance.</span><span style="font-family: Aptos , sans-serif;"> </span></li><li><span style="color: black;">Experience in cloud networking solutions (AWS, Azure, Google Cloud) and hybrid network architectures.</span><span style="font-family: Aptos , sans-serif;"> </span></li><li><span style="color: black;">Proficient in configuring and troubleshooting firewalls and security appliances.</span><span style="font-family: Aptos , sans-serif;"> </span></li></ul><div style="line-height: normal;background: white;margin: 7.5pt 0.0in 7.5pt 0.0in;"><b><span style="font-family: Aptos , sans-serif;">Education:</span></b><span style="font-family: Aptos , sans-serif;"> </span></div><div style="line-height: normal;background: white;margin: 7.5pt 0.0in 7.5pt 0.0in;"><span style="font-family: Aptos , sans-serif;">Four-year degree (BS) in Electrical Engineering Technology, Computer Science, Equivalent technical degree.</span></div><div style="line-height: normal;background: white;margin: 7.5pt 0.0in 7.5pt 0.0in;"><span style="font-family: Aptos , sans-serif;"> </span></div><div style="line-height: normal;background: white;margin: 7.5pt 0.0in 7.5pt 0.0in;"><b><span style="font-family: Aptos , sans-serif;">Employment type: </span></b><span style="font-family: Aptos , sans-serif;">Contract (up to 20 hours per month)</span></div><div style="line-height: normal;background: white;margin: 7.5pt 0.0in 7.5pt 0.0in;"><span style="font-family: Aptos , sans-serif;"> </span></div><div style="line-height: normal;background: white;margin: 7.5pt 0.0in 7.5pt 0.0in;"><b><span style="font-family: Aptos , sans-serif;">Salary:</span></b><span style="font-family: Aptos , sans-serif;"> $60-80 per hour<b></b></span></div>
