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Title Operations Agent – Transitions

November 12, 2025

The Title Operation Agent position consist of preparing several documents such as Deeds, Affidavits and others, for owners/members seeking to update their ownership. They are responsible for generating, reviewing, auditing and recording legal title documents to ensure accuracy and quality. Must have the ability to multitask, be very organized and have strong attention to detail skills while being effective, efficient, flexible and dependable in completing their daily tasks and responsibilities.

Possess in depth knowledge of vacation ownership documents and title concepts.
Monitor daily report to identify and work on cases assigned.
Ensure clear title on each Case assigned by reviewing OR performing title searches.
Identifying and resolving title defects found from title searches results.
Create transfers, resales and relinquishment documents for non-deeded and deeded inventory.
Review of documents such as Power of Attorney, Certificate of Trust, Probate, Corporation, Wills, Death Certificates, among others to identify current ownership and generate the documents accordingly.
Audit non-deeded documents to verify accuracy.
Review and audit deeds to ensure they meet all underwriting, county and state requirements before recording.
Submit deeds to record electronically through E-record platform.
If applicable, prepare recording packages and mail them to business partners for recording.
Coordinate resends, redrafts and payment collection, as necessary.
Manage all county rejections in a timely manner.
Assist with creation and mail out of confirmation letters for all completed and/or canceled contracts.
Provides quality customer service to internal and external customers as needed.
Manage several Customer facing email inboxes. Ensure owners/members received answers or guidance to all their questions.
Provide high production totals while maintaining a low error percent.
Helps with other team member training as needed.
Carry out any reasonable request by management of which the employee can perform.
Responds to emails and Team messages from peers and leadership team.
Works escalated requests received from internal sources within 24hrs of receipt.
Assist in the creation and/or updates of Standard Operating Procedures (SOPs)
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.

Required Qualifications:

A minimum 1-3 years of Vacation Ownership specifically in the title field
Detail oriented
Proficient in MS Word, Excel, Power Point, Outlook and Adobe Pro
High School Diploma or Equivalent

Preferred Qualifications:

A minimum 5 years of Vacation Ownership specifically in the title field
Some leadership background
Detail oriented
Basic skills with Microsoft Office software
High School Diploma or Equivalent

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...