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Station Control Assistant, Kings Cross

December 9, 2025

<div><h2>Overview</h2> <p>Station Control Assistant, Kings Cross — Network Rail</p> <p>Location: London, GB</p> <p>Department: OA Property Operations/National Stations/Kings Cross (752509) G5</p> <p>About Network Rail: Join Network Rail - Where People and Connections Matter. We’re dedicated to keeping passengers and freight moving safely and efficiently across the country. We value flexibility and a healthy work-life balance, and are committed to ED&I commitments. We are a Disability Confident Leader and will accommodate needs throughout the recruitment process. If you’re ready to make a real difference, we’d love to hear from you!</p> <p>Brief Description: To provide comprehensive monitoring and control of the stations’ systems, providing accurate information to all interested parties as appropriate. This role requires valid security vetting clearance; any offer will be conditional on obtaining clearance prior to start date. If you have lived outside the UK in the last 3 years and have been invited to interview, please notify us. For residency eligibility details, contact your recruiter.</p> <h2>About The Role (External)</h2> <p><strong>Key Accountabilities</strong>:</p> <ul> <li>Provide regular updates on train and station services to all station users using the information systems available.</li> <li>Update station staff and Train Operating Companies (TOCs) on potential service disruption.</li> <li>Provide public safety and security information to all station users on a regular basis.</li> <li>Operate and maintain station systems and equipment including fire panels, CCTV, car park equipment and customer help points.</li> <li>Report equipment faults to the appropriate system owner/maintainer in a timely manner, maintaining a record of each fault occurrence.</li> <li>Liaise with Signalling Centres and TOCs regarding train services, maintaining a log of occurrences.</li> <li>Assist the station team and perform other duties in light of operational requirements.</li> <li>Fulfil allocated duties as prescribed within Emergency Plans.</li> </ul> <h2>Job Skills, Experience and Qualifications</h2> <p><strong>Essential</strong>:</p> <ul> <li>Command of English language, both written and oral with a clear and concise speaking voice</li> <li>Experience of working in a customer facing environment</li> <li>Experience of working effectively as part of a team</li> <li>Experience of processing and prioritising complex information in a time-pressured environment</li> </ul> <p><strong>Desirable</strong>:</p> <ul> <li>Ability to demonstrate a proactive concern for accuracy and clarity</li> <li>Understanding of train operating companies services and UK railway geography</li> </ul> <h2>How To Apply (External)</h2> <p><strong>Salary</strong>: Band 6 - £26,459</p> <p><strong>Closing date</strong>: 11/11/25. Late applications will not be accepted.</p> <p>Click apply now to apply. For details on the recruitment process and accessibility support, please contact your recruiter or visit Network Rail resources.</p> <h2>Other Information</h2> <p>All offers of employment are conditional upon satisfactory completion of pre-employment checks. Some roles may require face-to-face Drugs & Alcohol testing, details will be shared with you as part of the formal offer.</p></div> #J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...