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Senior Lead Business Operations Manager

November 17, 2025

About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're invested in providing the flexibility you need to thrive and deliver lasting impact. Apply now to continue digitally connecting the world and shaping the future. The Role The Sr Lead Business Operations Manager, Change Management is a critical role within the new Business Operations & Rhythm of Business team, reporting to the Sr Lead Business Manager, RoB. This role is responsible to lead the overall approach, project management and change management for Marketing transformation projects as part of the Lumen Transformation Office (LTO) portfolio. This includes working with senior leaders across Marketing and Finance teams on transformation initiatives, driving meetings and weekly leadership updates, and building an effective change management process for the initiatives to ensure that the organization is able to seamlessly adapt to any changes. If you love the challenge of accelerating business transformation while being a world-class project manager, this role is for you! The Sr Lead Business Operations Manager, Change Management will ensure that all programs are executed efficiently, effectively, and in alignment with Lumen's strategic objectives. The Main Responsibilities <ul><li>Lead marketing transformation projects and drive effective change management across the organization, aligning with these projects.</li><li>Serve as a liaison between Marketing, Finance, Procurement, and Operations in LTO processes.</li><li>Analyzing business processes to identify bottlenecks and inefficiencies, then designing and implementing process improvements to streamline workflows and increase effectiveness.</li><li>Analyze Marketing procurement processes and lead the effort to refine our approach, driving cost efficiencies, reducing bottlenecks for marketers, and enhancing compliance.</li><li>Lead change management across Business Operations, Rhythm of Business, and LTO projects with internal stakeholders.</li><li>Prepare weekly summaries of progress vs milestones for executive reviews.</li><li>Confidence in leading project management for organizational transformation in tight alignment with overall company initiatives.</li><li>Facilitate preparation meetings with stakeholders and decision makers.</li><li>Additional duties as required by the business.</li></ul> What We Look For in a Candidate <ul><li>Minimum: Bachelor's Degree and 3 years of related project management experience.</li><li>Proven experience in sales, sales operations, business operations, finance, or marketing operations within a complex GTM environment.</li><li>The ideal candidate will have a working understanding of commercial strategy, business performance and/or finance, and GTM/marketing motions</li><li>Excellent collaboration and effective listening skills.</li><li>Strong attention to detail and superior organizational skills.</li><li>Proven ability to present information to various levels in organizations.</li><li>Understanding of project management.</li><li>Certification from PMI or Prosci in Change Management</li></ul> Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: <ul><li>Benefits</li><li>Bonus Structure</li></ul> What to Expect Next #LI-KM2 Requisition #: 338404 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 06/17/2025

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...