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Senior Infrastructure Design Engineer - Microsoft 365 at Blue Cross and Blue Shield of North Carolina

November 20, 2025

Job DescriptionThe Sr. Microsoft 365 Engineer plays a vital role in maintaining the stability, scalability, and security of the Microsoft 365 (M365) environment, which supports collaboration, communication, and productivity for 10,000 users. This position is closely aligned with the organization's strategic goals of advancing digital transformation, strengthening cybersecurity, and enhancing operational efficiency. The role requires advanced technical proficiency combined with significant consultative engagement, collaborating extensively with end users, business groups, security professionals, and senior leadership to promote adoption, ensure secure and streamlined use, and optimize the value derived from Microsoft 365 services.What You'll Do Provide strategic guidance on Microsoft 365 adoption, governance, and best practices to improve collaboration, increase productivity, manage risk & compliance and enhance security.Remain informed about the latest developments in the Microsoft roadmap, proactively suggest improvements for emerging Microsoft 365 features and technologies, and offer strategic recommendations to support enterprise adoption.Provide new technology/feature overviews to IT and Enterprise leadership at varied leadership levels for deployment.Serve as a trusted advisor to business units and IT leadership on Microsoft 365 capabilities and best practices.Consult across the organization to understand technology needs and deploy tools & solutions to support communication, collaboration and productivity.Assess current usage and configurations and recommend improvements or new solutions aligned with organizational goals.Support change management efforts by advising on training strategies, communication plans, and user adoption techniques.Lead change management efforts to resolve incidents and to perform root cause analysis for service disruptions and performance bottlenecks.Build collaborative relationships with the broader architecture community to effectively maintain technical roadmaps and provide input into strategies and standards related to area of specialization.Create and oversee a comprehensive strategic roadmap for the adoption, integration, and lifecycle management of Microsoft 365 services.Collaborate with security and compliance teams to ensure regulatory and organizational standards are enforced.Develop training materials and conduct workshops to promote user adoption and elevate best practices to users on M365 tools and features.Lead technical consultations and design reviews with internal teams and external partners.Translate technical capabilities into business value for non-technical stakeholders.Provide one-on-one and group consultations to help users leverage all available Microsoft 365 tools and services effectively and efficiently.Document and maintain runbooks for patterns, consulting guides, architecture, configurations, and operational procedures.Develop, maintain, and optimize advanced PowerShell scripts leveraging PnP PowerShell and Microsoft Graph API to automate Microsoft 365 administration and governance tasks.Monitor service health, usage analytics, and conduct licensing utilization audits in coordination with financial and capacity planning initiatives to optimize resource use.Manage and maintain Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, Purview, Defender, Copilot and other related workloads and services.Provide Tier 3 support and act as an escalation point for complex Microsoft 365 issues.Govern Exchange Online mail flow, security (EOP/Defender for O365), and mail hygiene (DKIM/DMARC/SPF), with compliant retention and eDiscovery practices.Define SharePoint/OneDrive information architecture, site/OneDrive lifecycle, external/B2B access, and automated provisioning using PnP and Graph.Establish Teams governance (templates, labels, expiration), external collaboration/shared channels, QoS for realtime media and ownership of Teams Phone architecture.Partner with Enterprise Security to advise on Purview classifications, sensitivity/retention labels, DLP, records management, and eDiscovery; align controls to healthcare regulatory needs.Consult with Enterprise Security on governance on Microsoft Entra ID access (Conditional Access, MFA, PIM), application registrations, and B2B standards that underpin M365 security.Orchestrate safe, valuedriven Copilot adoption (datareadiness, Restricted SharePoint Search, plugin governance), and author Copilot usage guidelines.Operate a Power Platform Center of Excellence (environment strategy, DLP policies, CoE Starter Kit) and provide maker guardrails.What You Bring Bachelor's degree or advanced degree5+ years of experience in related fieldIn lieu of degree, 7+ years of experience in related fieldBonus Points Microsoft 365 Certified: Administrator ExpertAdditional Microsoft 365 certifications are also encouragedA consultant mindset with strong communication skills for collaboration with non-technical stakeholders focusing on user experience and business outcomesStrong knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, Purview, Defender, Copilot, Power Platform (Automate, Apps, BI), and licensingKnowledgeable in Microsoft AI services, using Generative, Predictive, and Traditional AIProficient in scripting and automation, particularly with PowerShell and Microsoft GraphWhat You'll GetThe opportunity to work at the cutting edge of health care delivery with a team that's deeply invested in the communityWork-life balance, flexibility, and the autonomy to do great workWork is 100% remote. If located near Durham, NC, there is an optional monthly in-person event.Medical, dental, and vision coverage along with numerous health and wellness programsParental leave and support plus adoption and surrogacy assistanceCareer development programs and tuition reimbursement for continued education401k match including an annual company contributionSalary RangeAt Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.*Based on annual corporate goal achievement and individual performance.$107,901.00 - $172,642.00Skills

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...