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Senior HRBP, Customer Support Services

November 12, 2025

<h2>Overview</h2> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. <h2>Responsibilities</h2> Your future team Are you ready to unleash your strategic thinking and create meaningful impact at Atlassian? We’re seeking a dynamic Senior HR Business Partner (HRBP) to support our CSS (Customer Support Services) organisation globally. In this exciting role, you’ll be pivotal in aligning our HR initiatives and functions with business objectives and needs. The ideal candidate will have a strong business acumen, a strategic mindset, and the ability to influence and drive change across the organization. Key Responsibilities <ul> <li>Strategic Partnership: Collaborate closely with business leaders to understand organisational objectives and develop a people strategy that drives business growth.</li> <li>Data Driven Decision Making: Utilize analytics and data insights to inform and guide strategic people decisions, proactively identifying trends and opportunities.</li> <li>Project Leadership: Lead, execute, and evaluate people related projects and initiatives, ensuring measurable outcomes and a positive impact on business performance.</li> <li>Change Management: Drive and manage people related change initiatives with a strategic mindset, attention to detail, and a focus on delivering sustainable results.</li> <li>People Lifecycle Expertise: Demonstrate comprehensive knowledge of the full employee lifecycle, including attraction, recruitment, development, performance management, and offboarding.</li> <li>Cross Functional Collaboration: Work in partnership with COE (Center of Excellence) Pod members and other stakeholders to leverage expertise, solve problems, and deliver value to the business.</li> </ul> <h2>Qualifications</h2> Your Background <ul> <li>8+ years HR experience with progressively challenging responsibilities in global Business Partner roles, ideally in high-growth or tech environments. Previous experience supporting Customer Support/Success or Tech orgs preferred, but not required.</li> <li>Demonstrated success in leading organizational change (e.g. re-orgs) and transformation projects.</li> <li>Experience operating in and navigating complex, global environments with shifting priorities.</li> <li>Strong business acumen, ability to translate business strategy into people strategy, and experience in organizational design and leadership development.</li> <li>A self-starter with a drive to create measurable impact, capable of juggling multiple work streams, and comfortable working in a complex, global environment.</li> <li>Expert ability to build trusting relationships and influence others to drive the business forward through people strategy.</li> <li>Experience partnering with senior leaders and managing change within an organization.</li> <li>Deep understanding of HR processes and a continuous improvement mindset.</li> <li>Strong analytical and problem solving skills, with the ability to simplify complex issues and focus on priorities.</li> <li>Proven ability to remain adaptable and agile in response to changing business needs</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $189,000 - $246,750 Zone B: $170,100 - $222,075 Zone C: $157,500 - $205,625 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...