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Research and Campaigns Volunteer – Northumberland Region

December 9, 2025

At Citizens Advice Northumberland you will be welcomed into a team who are committed to working to make a real difference to the lives of the local community while being part of a national organisation. Volunteering at Citizens Advice Northumberland is interesting, sometimes challenging, but always rewarding. Volunteering with us can develop skills and experience for employability. If you are looking to change careers or find employment, we can provide you with a reference. Alternatively, you might want to keep your mind active, learn new skills, and meet like-minded people. Whatever your reasons for volunteering, you will find an interesting and worthwhile volunteer experience with us.

Please note, we can only support volunteering from within Northumberland, or very near area. Therefore, we are unable to accept volunteers from other regions.

Research and Campaigns Volunteer is a flexible role. You will train and volunteer from home. You will also attend regular team meetings, remotely. The hours are flexible hours to suit your availability. We pay agreed travel expenses to and from your home to your local office or training venues.

You will play an essential role in helping to affect change and create a fairer society. Citizens Advice holds a huge amount of insight and data about the problems our clients and their wider communities face. We can use this to help research issues further and to campaign to change policies and practices. Your role will be to work with our research and campaigns team to plan, promote and participate in research and campaigns activities.

Previous IT experience is essential due to the method of some of the training: e-learning, video calls, emails, online workshops and the IT use required for the role: as well as online research on our information system.

There is a Research and Campaigns training programme, which we ask you to work through. It is important that you have an understanding of the service so the learning is done via our national Citizens Advice learning platform, in our offices and attendance on some training events (virtual and face to face). You will have one to one support with training as needed from one of our Learning and Development team and as you progress, assistance from supervisors and always encouragement from all your colleagues.

Main duties and responsibilities may include:

Promoting and partaking in local and national research and campaign initiatives.
Providing support and guidance to advisers on research and campaigns work.
Helping advisers to identify suitable cases for research and campaigns work.
Monitoring trends in office enquiries, to identify issues for potential local or national research and campaigns work.
Collating good quality Evidence Forms and sharing good practice across the service.
Keeping up to date with local and national publications.
Network with others involved in research and campaigns work locally, regionally and nationally.
Reporting on research and campaigns issues at workers' meetings.
Acting as main contact on research and campaigns issues for trainees.
Maintaining electronic filing systems in accordance with Citizens Advice systems and procedures including scanning and attaching paperwork to case files.
Maintaining confidentiality about clients and their contact with Citizens Advice by following the Confidentiality Policy and adhering to General Data Protection Regulations (GDPR).

Skills and qualities needed:

An understanding of key current social issues, and their potential impact on our clients.
The ability to give feedback clearly and sensitively.
The ability to analyse complex information.
Monitor emails, use word processing programs, the intranet, web-based advice systems and carry out tabbed browsing.
Commitment to the Aims and Principles of the Citizens Advice service, including the service's Equality and Diversity Policies

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...