Registered Nurse (RN) - Remote Care Team

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POSITION TITLE: Registered Nurse (RN) – Remote Care Team

LOCATION: ME, NH or VT

HOURS: Full time, 37.5hrs/week, hourly (Non-Exempt) position

UNION MEMBERSHIP: This position is represented by AFT union in NH/VT & MSEA union in ME
POSITION PURPOSE
  • PPNNE’s Remote Care Team (RCT) provides both Telehealth clinical care to patients, as well as Centralized Clinical Support to both patients and health center staff at our 16 health centers regarding lab work follow up, patient communications, referral care coordination, and health information management Affiliate-wide. The Registered Nurse for Remote Care Team Nurse may serve as the first point of contact for patients via remote support services, ensuring outstanding customer service and patient satisfaction by collaborating with the team to provide high-quality patient centered care, while also attending to daily administrative centralized support duties Affiliate-wide.
YOUR DAY- TO-DAY RESPONSIBILITIES:
  • Schedule patients for appointments based on medication, symptom or follow up needs
  • Provide excellent, patient-centered care in collaboration with PPNNE colleagues including licensed and non-licensed staff
  • Counsel/educate patients regarding all services offered by PPNNE including general reproductive health care; all FDA-approved methods of birth control, including emergency contraception; pregnancy options; and other services related to physical and emotional health and wellbeing
  • Assist the Remote Care Team managers with assigned responsibilities, primarily related to follow up of lab results, incoming patient medical questions, and care coordination in collaboration with members of the Remote Care Team
  • Notify patients of results, follow up care plans, and send reminders for care, while completing communications within appropriate timeframes per Medical Standards and Guidelines (MS&G)
  • Triage and respond to incoming patient communications, via telephone and electronic communications
  • Fulfilling prescription treatments based on lab result findings
  • Assist with regular Clinical Quality Assurance initiatives and associated required audits
  • Provide health care that is culturally and linguistically appropriate to PPNNE patient populations
  • Demonstrate approach to sexual and reproductive health care consistent with Planned Parenthood’s philosophy, service standards and fundamental concepts of reproductive justice.
JOB PERKS:
  • Work with a group of dedicated professionals
  • Collaborative Work Environment – PPNNE upholds high workplace values and patient service standards, fostering respect, engagement, and teamwork to create the best experience for employees and patients alike.
  • Cost Coverage for State RN licensure renewal
  • Gain experience with a trusted leader in affordable, high quality, health care
  • Gain experience using the Electronic Medical Records program EPIC
  • Make a Difference! - Make a direct impact in your community by providing patients with access to high quality & essential health care services
COMPENSATION:
  • Pay Range - for this position is based on years of relevant work experience. Candidates with 0-6 years of experience can expect to earn between $36.27 - $40.85 per hour. As experience increases, so does the rate of pay, with candidates who have 19 or more years of direct experience earning up to $52.86 per hour.
BENEFITS:
  • Up to 3 weeks paid time off (increases with tenure) & up to 10 Paid Holidays
  • Paid Parental Leave
  • Medical, Dental & Vision Insurance
  • PPNNE Funded Health Reimbursement Account to cover portion of medical deductible costs
  • 403b retirement account and 2% employer match eligibility
  • Employee Assistance Program (confidential counseling and resources)
  • Employee referral bonuses
  • Employer Paid Short Term Disability & Life Insurance
KNOWLEDGE, SKILLS AND ABILITIES:
  • RN, with associate degree in nursing (bachelor's degree preferred), plus 1-3 years of relevant clinical experience, or an equivalent combination of education and experience from which comparable knowledge and skills are acquired
  • Compact RN license in Vermont, New Hampshire and Maine
  • Ability to work completely remotely and collaborate effectively with remote team members across 3 states
  • Excellent customer service skills and ability to discuss sensitive topics using trauma informed approach to care
  • Experience with telephone and EHR portal triage
  • Ability to navigate multiple digital applications at once including EHR, Microsoft 365 (Excel, Word, Teams, SharePoint), Outlook, RingCentral phones/faxing, and other technologies as needed, or willingness to learn
  • Ability to sit or stand for up to 6-7.5 hours per day

WHY JOIN PPNNE?
Planned Parenthood of Northern New England (PPNNE) was founded on the belief that everyone has the fundamental right to make decisions about their bodies and reproductive futures free from harassment or fear. Working for Planned Parenthood is more than just a job. Joining Planned Parenthood means becoming part of a mission-driven movement, where your work will help make sexual and reproductive health care more accessible to all.
Interested applicants please submit a cover letter and resume by visiting our website at
Planned Parenthood of Northern New England welcomes diversity & is an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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