Recent Job:Customer Service Agent(Gate & Ticketing)(Atlanta)

Join United Airlines as a Customer Service Agent at our major hub in Denver (DEN). This is a fast-paced, 'frontline' 'service and support' role where you are the first and last point of contact for our passengers. This 'entry level' position is critical to our operation, and 'no experience' in airlines is required. About United Airlines: We are 'Good Leads The Way.' As a global airline, our ground team is essential to getting our flights out safely and on time. We are looking for 'customer-focused' problem-solvers who can handle pressure and provide 'compassionate' 'passenger assistance'. Your Role as a Customer Service Agent: You are a 'solutions expert' at the airport. You will work at the ticket counter, baggage service office, and boarding gates. Your main duties include checking in passengers, verifying documents, and selling ancillary services like seat upgrades and baggage fees. A key part of your job is 'service recovery'—proactively re-booking passengers during delays or cancellations. Your Day-to-Day: This is a 24/7 operation. Your schedule is based on seniority, so 'entry level' team members must be available for any shift, including early 'day shift' (4 AM start), 'night shift' (11 PM finish), and all 'weekend' and holiday assignments. You will be on your feet for your entire shift, multitasking between our check-in system and a steady line of passengers. Training & Onboarding: We provide comprehensive paid training on-site at DEN. You will learn all our operational software, 'service recovery' procedures, and how to provide 'operational support' to the ramp and flight crews. Career & Compensation: United offers a competitive hourly wage, with an estimated annual base from $40,000 to $60,000 (plus overtime and sales incentives). We offer a comprehensive benefits package, including medical/dental/vision, a 401(k) with company match, profit sharing, and outstanding global travel privileges.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...