Outbound Medicaid Sales Coordinator - Work at Home!

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Job Overview
BroadPath is a company that thrives on fostering personal growth and professional excellence. We are currently seeking qualified and passionate individuals to join our team as an Outbound Medicaid Sales Coordinator to work from home. Our Outbound Medicaid Sales Coordinators will be results-driven, personable individuals with a passion for delivering exceptional customer experience.

Compensation Highlights:

  • Base Pay: $16.00 per hour
  • Bonus Pay: up to $1.50 per hour, based on meeting specific performance and attendance metrics in production (to be discussed in training)
  • Pay Frequency: Weekly

Schedule Highlights:

  • Training Schedule: 4 days, Monday-Friday, 9:00 AM - 5:00 PM EST
  • Production Schedule: Monday-Friday, 9:00 AM - 8:00 PM EST, Saturdays 9:00 AM - 5:30 PM EST

Responsibilities

  • Take a consultative approach when engaging with members
  • Demonstrate a high level of self-motivation and initiative
  • Conduct outbound calls to individuals who may qualify for Medicaid, following approved scripts and compliance guidelines
  • Verify eligibility requirements by gathering demographic, household, and income information from members
  • Educate members on Medicaid benefits, enrollment steps, required documentation, and timelines
  • Assist with applications by walking members through the process or directing them to appropriate resources
  • Update and maintain records in CRM or eligibility systems with accurate, timely, and complete information
  • Identify barriers (such as lack of documents, confusion about requirements, or language needs) and provide solutions or escalate to support teams
  • Ensure compliance with HIPAA and state/federal regulations during all interactions
  • Promote a positive member experience by showing empathy, professionalism, and patience, especially when working with vulnerable or underserved populations
  • Meet performance metrics, including call volume, quality assurance scores, first-call resolution, and enrollment targets
  • Be receptive to feedback for continuous improvement
  • Document and report member DNC and program opt-out requests

Qualifications

  • Minimum 1 year of experience in sales, scheduling, or retention, with a strong focus on objection handling

Preferred Qualifications

  • Must have strong analytical skills for problem-solving and decision-making
  • Remains calm under pressure, ensuring a positive member interaction
  • Excellent communication skills to effectively interact with members and team members

Perks and Benefits:

  • Paid training
  • Opportunity to train and work from home
  • Laptop and USB headset provided for the duration of the assignment (you will provide monitor, keyboard, and mouse)

Diversity Statement

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits:

  • Health insurance
  • Paid time off

Application Question(s):

  • Are you able to remain calm under pressure, ensuring a positive member interaction ?
  • Do you have excellent communication skills to effectively interact with members and team members ?

Experience:

  • sales, scheduling, or retention: 1 year (Required)

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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