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Membership Services Officer

December 18, 2025

<p>Join to apply for the <strong>Membership Services Officer</strong> role at <strong>Animal Welfare Investigations Project</strong></p><p>Join to apply for the <strong>Membership Services Officer</strong> role at <strong>Animal Welfare Investigations Project</strong></p><p>Get AI-powered advice on this job and more exclusive features.</p><h2>Animal Welfare Investigations Project provided pay range</h2><p>This range is provided by Animal Welfare Investigations Project. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.</p><h2>Base pay range</h2><p><strong>About Us</strong></p><p>Animal Welfare Investigations Project (AWIP) is embarking on an ambitious five-year strategy to become a membership-first organisation, empowering thousands of animal advocates to join us in protecting animals from harm.</p><p>As part of this transformation, we’re seeking a compassionate, organised, and proactive Membership Services Officer to be the first point of contact for our members and supporters, ensuring every interaction is warm, helpful, and leaves people feeling valued.</p><p><strong>About the Role</strong></p><p>This is a key supporter-facing role where you will:</p><ul><li>Be the friendly first point of contact for members and prospective members via phone, email, and other channels.</li><li>Handle inbound and outbound calls, including proactively reaching out to members to address cancellations, encourage upgrades, or convert cash supporters into ongoing members.</li><li>Maintain accurate supporter data, preferences, and interactions in Salesforce CRM.</li><li>Collaborate with our Digital Marketing Officer, Data & CRM Officer, and Gifts in Wills Officer to nurture relationships and move supporters through their journey, ensuring that every member feels appreciated and connected to our mission.</li><li>Support the Marketing and Communications team with occasional wider projects, such as campaigns, virtual or in-person events, or member engagement initiatives.</li></ul><p><strong>About You</strong></p><p>We’re looking for someone who is:</p><ul><li>Compassionate and member-focused, with a genuine desire to make every interaction count.</li><li>Highly organised and detail-oriented, able to manage multiple tasks and maintain accurate records.</li><li>Confident and professional on the phone and in written communication.</li><li>Comfortable with outbound calling — experience in telephone fundraising or supporter upgrade calling is desirable.</li><li>Able to work both independently and as part of a team.</li><li>Comfortable with technology, ideally with some experience using CRMs (Salesforce experience is a bonus).</li><li>Experienced in supporter care, customer service, or a similar role (desirable but not essential).</li><li>Aligned with AWIP’s mission, with a strong commitment to animal welfare and, ideally, a cruelty-free lifestyle.</li><li>Able to maintain strict confidentiality at all times.</li><li><strong>Hours:</strong> 16 hours per week, Monday–Thursday, 10:00 AM – 2:00 PM</li><li><strong>Contract:</strong> 12-month fixed-term contract, with potential for a permanent role</li><li><strong>Location:</strong> Remote (must be based in the UK)</li><li><strong>Additional hours:</strong> May be available for outbound campaigns, depending on business needs</li></ul><p><strong>What We Offer</strong></p><ul><li>The opportunity to be part of a growing, mission-driven organisation making a global impact for animals.</li><li>A supportive, values-driven team environment.</li><li>Training and development opportunities.</li><li>Fully remote working environment.</li></ul><p>Please click on the apply button to progress with your application.</p><h2>Seniority level</h2><ul><li><h2>Seniority level</h2>Associate</li></ul><h2>Employment type</h2><ul><li><h2>Employment type</h2>Temporary</li></ul><h2>Job function</h2><ul><li><h2>Job function</h2>Customer Service, Project Management, and Administrative</li><li><h2>Industries</h2>Non-profit Organizations and Civic and Social Organizations</li></ul><p>Referrals increase your chances of interviewing at Animal Welfare Investigations Project by 2x</p><p>Get notified about new Membership Officer jobs in <strong>United Kingdom</strong>.</p><p>Devon, England, United Kingdom 2 weeks ago</p><p>North Yorkshire, England, United Kingdom 3 days ago</p><p>London, England, United Kingdom 5 days ago</p><p>Royal Tunbridge Wells, England, United Kingdom 1 week ago</p><p>London, England, United Kingdom 1 month ago</p><h2>Senior Executive Assistant & Program Coordinator - Austria, Germany, UK</h2><p>Edinburgh, Scotland, United Kingdom 1 month ago</p><p>Glasgow, Scotland, United Kingdom 1 month ago</p><p>Manchester, England, United Kingdom 1 month ago</p><p>London, England, United Kingdom 4 days ago</p><p>Wokingham, England, United Kingdom 4 days ago</p><p>St Albans, England, United Kingdom 2 weeks ago</p><p>London, England, United Kingdom 3 days ago</p><p>Woodley, England, United Kingdom 4 days ago</p><h2>Volunteer Membership Secretary to help manage all aspects of membership | Accessible Waterways Association CIC</h2><p>Earlswood, England, United Kingdom 2 weeks ago</p><p>Leicester, England, United Kingdom 2 weeks ago</p><p>We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p> #J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...