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Member Contact Center Sales Associate (FT & PT)

November 12, 2025

Our Member Contact Center Sales Associates utilize relationship selling to aid members in maximizing membership benefits and plan domestic travel. Provide exceptional service to members by selling various Membership, Travel products, Financial Services products and other relevant AAA products and services. Provide courteous and professional assistance in responding to member inquiries concerning Membership benefits and service, Travel Reservations, general member inquiries, Financial Services, Driving School and Emergency Road Service in a high-volume contact center environment. Meet or exceed established production goals.<div>***Full Time and Part Time positions available!<div> This is a work from home position, candidates must live within one of these territories to be considered: ·Connecticut ·Delaware ·Indiana ·Kentucky ·Maryland ·New Jersey Oklahoma ·Pennsylvania ·South Dakota ·West Virginia) Why work for AAA Club Alliance?<ul><li>Fully remote/work from home.</li><li>Computer equipment provided.</li><li>Almost 4 weeks of Paid Time Off, plus 6 paid company holidays and 2 floating holidays.</li><li>Paid Virtual Training (must be able to attend all training). </li><li>1st shift and 2nd shift schedules available. One weekend shift each week REQUIRED. Set schedule. </li><li>Variety of Work Schedules starting between 8:00 a.m. up to 5:00 p.m. EST (Full-time and Part -time)</li><li>Company-wide Career mobility opportunities</li></ul>*Next New Hire Training Class to begin Monday, November 10, 2025! **Training Requirement: Training is paid and will take place virtually, Monday - Friday (9:00 a.m. - 4:30 p.m. EST) for the first 5 weeks. Must be able to attend ALL training. Work schedule will begin after training is completed. ** What we need from you: <ul><li>High School Diploma or equivalent.</li><li>2 to 5 years of SALES experience with a preference for those with call center or inbound call experience.</li><li>A Motor Club License is required for selling and servicing AAA ACA Memberships. Candidates must pass a background screening, including federal and state fingerprinting, and obtain the necessary licensing within 60 days of hire. Costs will be reimbursed at time licensing is secured. Costs varies by State (up to $200).</li><li>Must be able to provide a work environment free from all disruptions and distractions. This includes a private area that prevents access to others during working hours, as well as prevents disruptions such as overly noisy pets or others within your home. Working remotely is not intended to serve as a substitute for child/dependent or adult/elder care.</li><li>Must be able to work overtime and/or on holidays as required by business needs.</li><li>Subject to any pre-approved PTO, in this position and regardless of your regularly scheduled workdays, you are expected to work the day after the following holidays: Christmas, New Years, Memorial Day, July 4th, Labor Day and Thanksgiving.</li><li>Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of their employment. Wi-Fi connections are not permitted for use in the role. </li></ul>What we can offer you: <ul><li>A starting base hourly rate for this position is $11.55 - $22.08. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as geographic location. </li><li>Monthly incentive plan based on individual performance </li><li>Shift differential for 2nd shift of 8%</li><li>And so much more....review full listing of AAA Club Alliance Benefits. </li></ul></div></div>Full time Associates are offered a comprehensive benefits package that includes:<ul><li>Medical, Dental, and Vision plan options</li><li>Up to 2 weeks Paid parental leave </li><li>401k plan with company match up to 7%</li><li>2+ weeks of PTO within your first year</li><li>Paid company holidays</li><li>Company provided volunteer opportunities + 1 volunteer day per year</li><li>Free AAA Membership</li><li>Continual learning reimbursement up to $5,250 per year</li><li>And MORE! Check out our <a href="https://cluballiance.aaa.com/careers/benefits" target="_blank" rel="noopener noreferrer">Benefits Page</a> for more information</li></ul>ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Customer Service

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...