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Loan Workout Associate

November 12, 2025

About this role:Wells Fargo is seeking a Loan Workout Associate to be part of our Debt Settlement /Recovery Team in Unsecured Lending Operations (ULO). Learn more about the career areas and lines of business at <a href="http://www.wellsfargojobs.com/" target="_blank" rel="noopener noreferrer">www.wellsfargojobs.com</a> In this role, you will:<ul><li>Provide support to internal and external customers in moderately complex initiatives relating to collection portfolio data to reduce delinquency and restructuring of loans within the Loan Workout functional area</li><li>Research credit or account information</li><li>Perform skip tracing, review workout and restructure problem loans and payment plans</li><li>Research vendor program remedies and recourse to determine loss projections</li><li>Review low complexity collection portfolio or customer issues, processes, policies and procedures for which answers can be quickly obtained related to deliverables with narrower impact</li><li>Utilize solid understanding of company policies, procedures and collection systems</li><li>Adhere to risk ratings and compliance matters Identify opportunities for process improvements in Loan Workout area</li><li>Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Loan Workout functions, policies, procedures, and compliance requirements</li><li>Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals</li></ul> Required Qualifications:<ul><li>6+ months of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li></ul> Desired Qualifications:<ul><li>Direct Customer Service experience</li><li>Previous Collections experience</li><li>Experience in Call Center environment in Financial Services Industry</li><li>Excellent verbal, written, and interpersonal communication skills</li><li>Intermediate Microsoft Office suite skillset</li><li>Knowledge and understanding of credit card products and services</li><li>Experience working with Power of Attorney and/or Letters of Authorization</li><li>Experience with Vendor management that may include working with debt settlement companies, and/or attorney firms</li><li>Strong attention to detail and accuracy skills</li><li>Ability to work effectively, as well as independently, in a team environment</li><li>Experience using Enterprise Collections and Recovery System (ECAR)</li><li>Technical skills: First Data Resource (FDR), Hogan/SHAW, OTIS, IRRIS, POPS, and/or ICMP</li></ul> Job Expectations:<ul><li>Start date: October 14, 2025</li><li>Willingness to work on-site at stated location on the job opening</li><li>Position is Not eligible for Visa Sponsorship</li></ul>Work Schedule:<ul><li>Monday-Thursday 9:00 am – 6:00 pm CST OR 9:30 am – 6:00 pm CST and Friday 8:00 am - 5:00pm CST or 8:30 am - 5:00pm</li><li>This position offers a hybrid work schedule</li></ul>Posting Location: <ul><li>800 S Jordan Creek Pkwy WEST DES MOINES, IA 50266</li></ul>Posting End Date: 18 Sep 2025*Job posting may come down early due to volume of applicants.We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit <a href="https://www.wellsfargojobs.com/en/diversity/disability-inclusion/" target="_blank" rel="noopener noreferrer">Disability Inclusion at Wells Fargo</a>.Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our <a href="https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy" target="_blank" rel="noopener noreferrer">Drug and Alcohol Policy</a> to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...