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Insurance Verification Specialist - Virtual Assistant

November 17, 2025

This is a remote position. Our client, a growing multistate physical therapy team, is seeking a highly detail-oriented Insurance Verification Specialist to support patient intake, benefits verification, and communication workflows across multiple clinic locations. This role requires accuracy, strong communication skills, and the ability to manage insurance-related tasks efficiently in a fast-paced environment. You will play a crucial part in ensuring patients receive the care they need by providing clear, timely insurance information to both patients and clinical teams. Responsibilities <h3>Insurance Verification & Benefits Processing </h3> <ul> <li>Verify patient insurance coverage for physical therapy services across multiple states. </li> <li>Enter insurance benefit information into the clinic’s EMR system with accuracy and attention to detail. </li> <li>Update patient files with all insurance and eligibility information obtained during verification. </li> <li>Obtain pre-authorizations for procedures when required. </li> <li>Track and follow up on pending insurance claims or authorizations. </li> <li>Liaise with insurance providers to clarify coverage, co-pays, deductibles, limitations, and eligibility. </li> <li>Assist patients who have questions regarding their insurance benefits or coverage details. </li> </ul> <h3>Patient & Clinic Communication </h3> <ul> <li>Communicate benefit information clearly to clinics and administrative staff. </li> <li>Respond to clinic inquiries regarding patient insurance coverage and verification results. </li> <li>Support clinics as needed if they have questions or need clarification about benefit details. </li> <li>Maintain professional, friendly communication via email and phone. </li> </ul> <h3>Administrative Support </h3> <ul> <li>Type and upload patient forms into the EMR system (Raintree). </li> <li>Maintain accurate, organized electronic records for all insurance-related tasks. </li> <li>Assist in streamlining insurance verification processes and identifying areas for improvement. </li> <li>Participate in weekly team meetings, monthly check-ins, and training sessions as required. </li> </ul> <h3>Requirements</h3> <ul> <li>Experience in medical insurance verification, insurance coordination, or similar administrative support role. </li> <li>Strong knowledge of medical insurance terminology and benefit structures (co-pays, deductibles, prior auths, coverage rules). </li> <li>Experience working with EMR systems (Raintree experience preferred but not required). </li> <li>Ability to interpret benefit information and communicate it clearly to staff and patients. </li> <li>Excellent written and verbal communication skills. </li> <li>Strong attention to detail, accuracy, and follow-through. </li> <li>Ability to work independently, manage multiple verifications daily, and meet deadlines. </li> <li>Comfortable working with U.S.-based healthcare teams and adapting to evolving workflows. </li> </ul> <h3>Benefits</h3> <ul> <li>Competitive salary commensurate with experience. </li> <li>Opportunities for professional development and growth. </li> <li>Work in a dynamic and supportive team environment. </li> <li>Make a meaningful impact by helping to build and strengthen families across the globe. </li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...