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Freight Agent - SEA
About the position
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Freight Agents extend Hospitality to Southwest Cargo Customers. This role is responsible for safely loading and unloading Southwest Cargo items onto the aircraft, coordinating with Ground Operations Teams to meet flight departure and arrival timelines, and working together with the Freight Agent Team to prioritize shipping responsibilities and modify priorities as needed. The small, but mighty Freight Agent Team also has opportunities to play a part in the transportation of life-saving organs, U.S. Mail, live seafood, and more. Freight Agents are problem solvers who enjoy multitasking and working in the outdoor elements.
Responsibilities
- Provides friendly service to and maintains positive relationships with all internal and external Customers ,
- Works in a cooperative spirit to ensure the success of our Company ,
- Works in air freight facilities ,
- May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes ,
- Responsible for opening/closing of the air freight facilities at which they are working ,
- Handles Station AMS and radio communications traffic as needed ,
- Checks Cargo information for each flight ,
- Answers Cargo facility telephones ,
- Resolve Customer situations by providing Positively Outrageous Service ,
- Writes and submits irregularity reports as required ,
- Checks cargo on hand to see that it is properly logged and accounted for ,
- Checks that all board mail and Company material is dispatched and sent to indicated Stations ,
- Responsibilities include greeting and handling Customers in a polite and friendly manner ,
- Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments ,
- Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program ,
- Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions. ,
- Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems ,
- Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty ,
- Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel ,
- Responsible for ground security and assuring operations follow security procedures ,
- May perform the duties of an Operations Agent. Further information can be found in the Operations Agent Job Description ,
- Must be able to meet any physical ability requirements listed on this description ,
- May perform other job duties as directed by Employee's Leaders
Requirements
- Ability to work well with others as part of a team, meet the public, and work under stressful situations ,
- Must be able to obtain and maintain GSC qualification ,
- Must comply with DOT drug and alcohol testing program ,
- Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations ,
- Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job ,
- Must successfully complete Operations/Freight Agent training program with a 90% or greater average and evaluation / probationary period ,
- Must be aware of hazardous situations and be able to handle emergencies as needed ,
- Able to work under pressure and handle many functions at once with many different offices and/or groups of people ,
- Must work under tight time constraints to accomplish quick turns of aircraft ,
- Must possess good written and oral skills ,
- Must be able to effectively communicate verbally by telephone, face to face and public address systems ,
- Must be able to be alert to moving vehicles or aircraft and use radio equipment ,
- Must be able to communicate information and instructions verbally or via radio equipment
Nice-to-haves
- College coursework or degree ,
- Two years of airline/military related work experience in ramp/operations/provisioning functions
Benefits
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) ,
- Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings ,
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwest profits, you profit ,
- Competitive health insurance for you and your eligible dependents (including pets) ,
- Health plan coverage options that start from the very first day of employment
