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Freelance Customer Support (Chat/Email) - No Experience Needed
Job Summary
MNC JOBS INFO is actively seeking enthusiastic and reliable individuals to join our dynamic team as Freelance Customer Support Representatives specializing in chat and email communication. This is a remote, freelance position designed for those who are self-motivated and eager to start a career in customer service—even without prior experience. If you are tech-savvy, have a passion for helping people, and are looking for a flexible opportunity, we want to hear from you!
Key Responsibilities
Respond to customer inquiries via live chat and email in a timely, professional, and accurate manner
Provide basic product and service information and resolve common customer issues
Document customer interactions and maintain detailed records of issues and resolutions
Escalate complex issues to the appropriate internal departments as necessary
Maintain a positive, empathetic, and professional tone with every customer interaction
Follow internal guidelines and protocols to ensure quality and consistency in responses
Stay updated with company products, policies, and customer service procedures
Required Skills and Qualifications
Excellent written communication skills in English
Basic computer skills and proficiency with email and chat platforms
A customer-first mindset with patience and empathy
Strong attention to detail and a willingness to learn
Ability to work independently and manage time efficiently
A reliable internet connection and a quiet workspace
Experience
No prior customer service experience is required
Training will be provided for successful candidates
Previous experience in a remote or freelance environment is a plus, but not mandatory
Working Hours
Flexible working hours – choose shifts that suit your availability
Opportunities to work part-time or full-time based on your schedule
Weekend and evening shifts available
Knowledge, Skills, and Abilities
Ability to learn quickly and adapt to new tools and technologies
Familiarity with customer service tools such as Zendesk, Freshdesk, or similar platforms is a plus
Multitasking capabilities in a fast-paced, digital environment
Ability to maintain professionalism under pressure and handle multiple conversations at once
Benefits
Work from the comfort of your home
Flexible schedule that supports work-life balance
Paid training and onboarding
Opportunity to gain valuable customer service experience
Continuous learning and development support
Performance-based incentives and bonuses
Why Join MNC JOBS INFO?
At MNC JOBS INFO, we believe that everyone deserves a chance to start their career with the right support and resources. We are committed to building an inclusive and diverse team where people of all backgrounds can thrive. Whether you are entering the workforce for the first time or looking for a fresh start, this freelance role offers an ideal path forward. Join us to work on your own terms, build your skills, and become part of a supportive global community.
How to Apply
Interested candidates should submit a brief application including:
A current resume (optional for entry-level candidates)
A short cover letter or message expressing your interest and availability
Contact details and preferred working hours