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Ecommerce Returns Logistics Clerk
<p>"Are you a detail-oriented individual with a passion for logistics and customer service? Are you looking for a dynamic role in the fast-paced world of ecommerce? Look no further, as Costco Wholesale is seeking a highly motivated Ecommerce Returns Logistics Clerk to join our team. As a critical member of our ecommerce department, you will be responsible for coordinating returns logistics and ensuring a seamless experience for our valued customers. If you have a strong attention to detail, excellent organizational skills, and a customer-centric mindset, we want to hear from you! Join us in delivering exceptional service and driving the success of our ecommerce operations." Coordinate and manage all aspects of returns logistics for our ecommerce department. Ensure timely and efficient processing of returns, including handling shipping labels, tracking packages, and managing inventory. Work closely with customer service team to address any customer inquiries or issues related to returns. Maintain accurate records of returns and inventory levels to ensure proper tracking and reporting. Collaborate with warehouse and shipping teams to coordinate the physical handling and processing of returned items. Monitor and analyze return trends and provide recommendations for process improvements to enhance customer satisfaction. Communicate with third-party vendors and carriers to negotiate shipping rates and resolve any issues that may arise. Stay updated on industry best practices and new technologies to continually improve the returns process. Adhere to all company policies and procedures, including safety regulations and compliance standards. Provide exceptional customer service to ensure a positive experience for all ecommerce customers. Maintain a high level of organization and attention to detail to ensure accurate and efficient processing of returns. Collaborate with cross-functional teams to support the overall success of the ecommerce department. Proactively identify and resolve any potential issues or challenges in the returns process. Participate in regular team meetings to discuss process improvements and provide updates on returns logistics. Represent the company in a professional and positive manner at all times.</p><p>Costco Wholesale is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>