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Customer Service Representative - Remote, ME State Only

November 12, 2025

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! MUST LIVE IN MAINE Required Start date: 8/5/2025 Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes. WORK FROM HOME REQUIREMENTS <ul> <li>High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test. </li> <li>Ability to directly hardwire to your modem </li> <li>Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely. </li> <li>Attend 100% of training, on camera for the first 30 days of employment. </li> </ul>In this role, you will <ul><li>Receive and document customer concerns while ensuring all relevant information is correct in a timely manner </li> <li>Ensure all company procedures are followed </li><li>Ensure accurate trip data is input in our systems </li> <li>Demonstrate a personal commitment to producing high-quality work </li><li>Refer unresolved customer grievances to designated department for further investigation and resolution </li><li>Multitask effectively and efficiently to extract necessary information from multiple systems </li> <li>Review and educate members on our services and their insurance coverage. </li> </ul>We are excited to speak to someone with the following <ul><li>High School Graduate or General Education Degree (GED) </li><li>0-2 years of related experience </li><li>6+ months contact center experience OR customer service experience </li> <li>Strong organization skills, written, and verbal communication skills. All system documentation will be in English </li> <li>Can type 35wpm or more </li><li>Answer a high volume of calls up to 100+ calls per day </li><li>Proficiency in Microsoft Office Suite </li> <li>Ability to talk and type simultaneously in a clear and concise manner while interacting with customers </li> <li>Work overtime as required </li> <li>Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment. </li> </ul>Pay Rate - Starting at $15.00/hr Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: <ul> <li>Medical, Dental, and Vision insurance </li><li>Employer Paid Basic Life Insurance and AD&D </li><li>Voluntary Life Insurance (Employee/Spouse/Child) </li><li>Health Care and Dependent Care Flexible Spending Accounts </li><li>Pre-Tax and Post Tax Commuter and Parking Benefits </li><li>401(k) Retirement Savings Plan with Company Match </li><li>Paid Time Off </li><li>Paid Parental Leave </li><li>Short-Term and Long-Term Disability </li><li>Tuition Reimbursement </li><li>Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) </li></ul>Modivcare is an Equal Opportunity Employer. <ul> <li>EEO is The Law - click here for more information </li><li>Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled </li><li>We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at </li> </ul><img src="https://www.jobg8.com/Tracking.aspx?5ms7QzR%2fjgDJ%2bO%2fKQXDnqQq" width="0" height="0">

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...