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Customer Service Executive (12 month FTC)

December 8, 2025

Customer Service Executive / Customer Introducer (12 month FTC) Belfast - Hybrid Salary: £24,780 plus benefits Hours: 35 hours a week Start Date: 17th November 2025 At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail. Are you looking for a new and exciting career and able to start in November? We are looking for ambitious Customer Service Executive / Customer Introducer\'s to join our HUB team on a 12 month FTC, delivering an exceptional and friendly service. If you have a passion for customer service, have good attention to detail & are an empathetic listener who can adapt your style for the best outcome of our customer, come join us at The HUB Group. Our Introducers are our first point of contact for our pre-engaged customers (not cold calling), giving them insight into our products and services that we offer to ensure it meets their needs - so a prompt, efficient and most importantly, a friendly experience is key. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience. Salary: £24,780 Location: Belfast City. Office based then hybrid This is a full time, contract position at 35 hour week, Monday - Friday 9am-5pm, with one 12pm-8pm full week every 6 weeks. Initially this is office based, however once probation period is complete, the role is then offered on a hybrid model (50% in the office) ) Who are HUB and Why Us? At the HUB Group (part of Just Group plc - a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in, retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people\'s homes, turning pension savings into an income for retirement and funding long-term care. We want to ensure all our people are supported to become subject matter experts within their chosen career field. We\'ll invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, will you also be provided with technical and skills development training and have access to on demand learning and opportunities to upskill within your career field or multiskill into another part of the business What can we offer you? <ul> <li> Career progression salary increases and discretionary bonus scheme - opportunity to raise salary up to £26.8k, based on role performance & personal attitudes at work </li> <li> 28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time - extra time off for employees who go on holiday via transport with lower carbon emissions than air travel. </li> <li> Amazing Pension Scheme - Employer starts at 7% and increases to 10% based on your contribution </li> <li> Private Medical Cover, Income Protection and Life Assurance </li> <li> Learning and Development opportunities - including access to LinkedIn Learning. </li> <li> FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site) </li> <li> Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much more </li> </ul> More About What You Will Be Doing: As the name suggests, as an Introducer, you will introduce our products and services to be the first point of contact with our customers giving a prompt, friendly and efficient experience. By discussing our products and services to our customers, the aim is to then book appointments between them and our advisory service. This is achieved through inbound and outbound calls but is never a cold calling role. All our customers are pre-engaged with our business as they have already expressed an interest in hearing about our products and services beforehand. You will manage and maintain a diary system that ensures call-backs are well timed and delivered between customers and our retirement coordinators. You will deliver a great service and enable our customers to gain confidence what we do. A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us an easy, efficient and positive. Who do we look for: To be successful in this role, we look for people who are customer orientated and have their best interest at heart, as well as the following <ul> <li> Used to working with customers directly. Customer service or sales environment in any relatable sector - such as financial service (ideally), retail, hospitality etc </li> <li> Good phone - experience speaking to customers over the phone </li> <li> Strong attention to detail </li> <li> Great active listening and interpersonal skills with the ability to communicate at all levels </li> <li> Basic / Good computer literacy skills - being able to use Outlook, Word and CRM systems </li> <li> Work under pressure to achieve objectives within timescales, without compromising accuracy and quality </li> <li> GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths </li> </ul> If this sounds like your next opportunity with career progression, we want to hear from you! Why Just? At Just you\'ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You\'ll be part of a company with a strong and distinctive - we\'re ambitious, curious and collaborative - and every decision we make centres around being Just and delivering the best outcomes for our customers. We\'re committed to building a more sustainable business, and we\'re working hard to make progress against our . We\'re reducing our reliance on fossil fuels in our offices, switching to more sustainable sources of energy and we\'re investing more of our money in green and social assets. Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity. Be Bold. Be Brilliant. Be Just<img src=\"https://www.jobg8.com/Tracking.aspx?iopAcm9GUHVYsL9drnuTFl3rs7YA6vZqm\" width=\"0\" height=\"0\" />

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...