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Call Center Representative - 3rd shift

November 11, 2025

Launch Your Career in Travel with Travel Incorporated – Entry-Level Travel Consultant (Remote) Are you passionate about travel, eager to help others, and ready to start a rewarding career with room to grow? Join Travel Incorporated as a Travel Consultant in our Contact Center and be part of a team that delivers Excellence in Client Care. This is more than just a job — it’s your first step into a career in the travel industry with an award-winning, forward-thinking company that truly values its associates. Why This Role Is Worth Your Time <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="color: #222222; margin-top: 12pt; margin-bottom: 12pt; line-height: normal; background: white; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Build a Career, Not Just a Job You’ll begin with up to 6 months of paid training through TI University. Local candidates will attend training in person. If you are not local to our office - your training is mostly remote but will include 2 in-person weeks at our Duluth, GA office (travel provided by TI). After training, you’ll work remotely, applying what you’ve learned with the full support of a team that wants you to succeed. </li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Make an Impact Every Day Help develop travel plans for clients based on their goals and timelines. You will offer personalized travel advice, solve problems, and uncover ways to improve their experiences — all while building relationships based on trust and service excellence.</li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Grow With Us From your first day at TI, you’ll be on a path to progress. As your skills develop, so will your responsibilities — from basic bookings to more complex, consultative travel planning.</li> </ul> What You’ll Do <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="color: #222222; margin-top: 12pt; margin-bottom: 12pt; line-height: normal; background: white; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Complete comprehensive training and transition into handling inbound client calls, emails, and chats with confidence</li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Listen actively to understand client goals and create travel solutions tailored to their needs</li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Guide clients through itinerary options, modifications, and travel best practices</li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Deliver exceptional service that drives client satisfaction and supports performance goals</li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Collaborate with internal teams to ensure smooth, accurate travel arrangements</li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Proactively identify and act on opportunities to improve the client experience</li> </ul> What You Bring <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="color: #222222; margin-top: 12pt; margin-bottom: 12pt; line-height: normal; background: white; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">A strong customer service mindset — you're motivated by helping others</li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Excellent communication skills and the ability to build trust quickly</li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Tech-savvy and comfortable using email, chat, and other digital tools</li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Detail-oriented, organized, and thrives in a structured environment</li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Previous client service or call center experience is a plus, but not required</li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">High school diploma or equivalent</li> </ul> Position Details <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="color: #222222; margin-top: 12pt; margin-bottom: 12pt; line-height: normal; background: white; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Remote (not mobile): You’ll work from a dedicated home office with high-speed internet (satellite, T-Mobile, and Verizon home internet are not supported)</li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Training Schedule: Mon–Fri, 8:00 AM–5:00 PM ET for up to six months. (Training takes place on site for local candidates; training for non-local candidates is mostly remote - although we do require that you attend in person two separate weeks during the training period.)</li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Post-Training Schedule: Third shift from 11:00 PM–8:00 AM ET; Tues–Sat </li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Annual travel to our Duluth office 2–3 times per year for team engagement and development</li> </ul> What We Offer <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="color: #222222; margin-top: 12pt; margin-bottom: 12pt; line-height: normal; background: white; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">A respected, mission-driven company committed to innovation and service excellence</li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Career growth pathways and continuous training</li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">A collaborative culture where your voice is heard and your work matters</li> <li style="color: #222222; margin-bottom: 12pt; line-height: normal; background: white; margin-top: 0in; margin-right: 0in; font-size: 11pt; font-family: Calibri, sans-serif;">Equipment provided and travel covered for required in-person training</li> </ul> Ready to Start Your Journey? Bring your passion for helping others and your love for travel — we’ll provide the tools, training, and support you need to succeed. At Travel Incorporated, you’ll do more than book trips — you’ll help people create unforgettable experiences. Learn more about us and apply today at <a rel="noopener" href="http://travelinc.com/" target="_blank">travelinc.com</a><div> <div> <div> <div> <div style="text-align: left;">This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.</div> Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at <a rel="noopener" href="mailto:hr@travelinc.com" target="_blank">hr@travelinc.com</a>. <div style="white-space: pre-wrap; text-align: center;">Connecting innovative technology with superior service to advance business travel</div> </div> </div> </div> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...