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Cabin Crew Member

December 12, 2025

Job Summary <ul> <li>The Cabin crew member will provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight, such as responding to passenger inquiries and resolving issues or complaints.</li> </ul> Supervisory Responsibilities: <ul> <li>Oversees the daily workflow of the department.</li> <li>Provides constructive and timely performance evaluations.</li> <li>Ensures cabin safety according to SOPs</li> <li>Duties/Responsibilities:</li> <li>Performs other related duties as assigned.</li> </ul> Duties / Responsibilities <ul> <li>Maintaining responsibility to the Captain for all aspects of cabin safety.</li> <li>Operating under the direction of the Purser with regards to cabin service.</li> <li>Being updated on all UNITED NIGERIA’s safety procedures and licensed to operate on all UNITED NIGERIA airplanes. Including mandatory answering of a ‘SAFETY TALK’ question before a flight.</li> <li>Delivering the cabin service in line with the service standards of UNITED NIGERIA as stipulated in the airline’s service standard manual.</li> <li>Maintaining high levels of customer experience onboard every UNITED NIGERIA flight by assisting customers as needed and managing problems as they arise in liaison with flight seniors.</li> <li>Ensuring the safety of each passenger in a designated area of responsibility and safe evacuation in the event of an emergency.</li> </ul> Experience & Qualification <ul> <li>High school diploma or equivalent.</li> <li>Fluent in English</li> <li>Previous experience in customer service.</li> </ul> Personality Attributes / Traits: <ul> <li>Excellent verbal and written communication skills.</li> <li>Excellent interpersonal and customer service oriented.</li> <li>Excellent sales and customer service skills.</li> <li>Excellent organizational skills and attention to detail.</li> <li>Excellent time management skills with a proven ability to meet deadlines.</li> <li>Strong analytical and problem-solving skills.</li> <li>Ability to function well in a high-paced and at times stressful environment.</li> <li>Proficient with Microsoft Office Suite or related software.</li> </ul> Physical Requirements: <ul> <li>Prolonged periods of standing or sitting.</li> <li>Must be able to lift up to 15 pounds at times.</li> <li>Good level of general fitness and ability to swim.</li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...