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Airbnb/Short term rental co-host, Remote & In person

November 12, 2025

Full Job Description

This position will begin as a part-time, on-call position as Property Manager for busy Airbnb/Short Term Rental Management Company. There is opportunity for growth. The ideal candidate must be flexible, adaptable, trustworthy and detail-oriented.

About The Company:

At Niagara Hospitality, we welcome 20,000+ guests from all over the world to our properties. Hospitality and people are at our core, and every interaction we have is an important one. Our mission is to host our properties in a way that makes our guests feel valued, appreciated and relaxed, so they can freely enjoy their vacations, reunions and celebrations without a worry.

Role Purpose

The co-host is our frontline for ensuring a guest's stay is everything they wanted, and more. A Jack or Jane of All Trades, our co-host ooze common sense and resourcefulness. They've never met a problem they can't solve, and no guest- no matter how tired or cranky- can ruffle their feathers. Our co-host needs to marry Hospitality with Home Ownership; They can answer guest inquiries and make reservations like a boss, and then can turn right around and screw a toilet paper holder back into the wall, or stock a shower with shampoo and conditioner. No job is above or below them, no task too big or too small. Our Co-host needs to be able to get the job done, with a smile on their face and a pep in their step! They work hard, and smart, know how to leverage technology, delegate out what they can't figure out themselves, and still keep hospitality at the core of all they do.

Duties and Responsibilities

Answer inbound calls and Emails from our guests/homeowners and provide them with friendly efficient solutions to any issues or requests they may have while in stay.
Liaise between guests, homeowners, and contractors to fix any home repairs that arise during or after the stay.
Collect detailed information from customers and the field to formulate a resolution response to issues within service delivery and cost guidelines.
Manage challenging communications with high-value customers (homeowners, guests, and travel agents) who are unsatisfied with our service, product or resolution offered.
Reporting any issues discovered during property inspections and forwarding to appropriate managers.
Regularly inspect properties after their assigned cleaning to ensure they are ready for incoming guests.
Perform some small or unskilled maintenance tasks, such as changing batteries or air filters, rolling trash canisters in/out from the street, tightening a screw on a towel holder, spreading salt on the ground prior to a frost, etc.
Work with your peers and management to drive organizational and process improvements throughout the business to prevent repeat issues from occurring.
Arrange to fulfill any or all guest requests before or during their stay

Qualifications and Experience

Must be a go getter and a self starter.
Must be able to lift 100lbs at certain points.
Attention to detail: As stated above, application MUST include a cover letter or other means of personal introduction with the word "cactus" to demonstrate ability to be detail oriented.
Excellent communication skills, with the ability to communicate difficult messages clearly and empathetically; fluency in written and spoken English is required.
Must be willing to use smartphone and/or other device and allow for GPS tracking while working.
An active listener who can think quickly and critically under pressure
Able to confidently solve complex problems, while maintaining customer satisfaction and controlling costs
Ability to calmly thrive under pressure, perform consistently and work with a sense of urgency
Superb organization skills in order to prioritize and manage a large volume of cases during peak periods, as well as work autonomously
Possess the ability to deliver luxury hospitality services to all of our guests
Experience in home maintenance or property ownership
Must be resourceful and willing to pitch in wherever needed
Must be a self-starter, and able to recognize need before a task is assigned
Must be comfortable working in multiple locations, across multiple properties any given day.
Must have a valid US Driver's License and reliable vehicle.
Please note: Flexible availability is a MUST for this position. We operate on a rotating schedule, which includes a combination of day & night shifts, weekends and holidays
HOTEL EXPERIENCE A PLUS
MUST RESIDE IN THE BUFFALO/NIAGARA FALLS AREA

Job Types: Part-time, Temporary, Contract, Seasonal, Internship

Pay: $20.00 per hour

Expected hours: 10 – 20 per week

Benefits:

Flexible schedule

Schedule:

Holidays
Monday to Friday
Night shift
On call
Weekends as needed

Work Location: Hybrid remote in Niagara Falls, NY 14303

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...