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2nd Shift Answering Service Agent- Call Center - Remote
About us
Consolidated CCS' positive culture, tailored training programs, flexible schedules that allow agents to trade and give away shifts, and a variety of in-house communication tools make CCCS a great company to work for. All positions are fully remote!
401K, equity ownership etc. ONLY offered in IL, MN, PA, GA, TX, OH; Everyone outside of IL, MN, PA, GA, TX, OH is a contractor with more limited benefits.
- Non-Traditional shifts are available; Split Shifts are available
- STRICTLY HIRING for SECOND SHIFT (shifts like 4pm-10pm, 430pm-1030pm, 5pm-11pm Central Time, 8 hour shifts on weekends)
- Must have open availability for training
- Weekends & Holidays are Required; You will be scheduled MOST weekends & MOST Holidays
- 25-34 hours per week according to your preference
- Ability to trade, pick up, give away shifts
Our Answering Service Agents act as virtual receptionists and switchboard operators, taking messages and connecting callers to their desired party on behalf of a wide range of clients. Our client types include doctor’s offices, medical clinics, HVAC companies, plumbing companies, apartment complexes, ambulance services, funeral homes, crisis lines, veterinary clinics, appliance repair companies, telephone companies, and many more. You would join a team of professionals capable of handling a wide range of challenging situations and who function as a team when difficult decisions are required. With advancement opportunities into QA, dispatching, and training roles, this position offers stability and growth for candidates looking for a long term career.
Successful Message Center Agents will...
- Thrive in a high performance, fast-paced environment
- Handle customer calls, despite the degree of difficulty, in a courteous and business-like fashion
- Be detail oriented and thorough; confirm accuracy of all contact information obtained
- Read and research client information to answer questions from callers and set correct expectations
- Contribute to decisions made as a team while working independently
- Support our team values and augment our positive culture
- Adapt and react positively to rapid changes based on client requests
- Maintain confidentiality and adhere to HIPAA regulations
- Maximize efficiency and quality at an individual level
- Adhere to Company attendance, punctuality, and meal and rest break requirements
- Be an excellent multitasker
- Be a self-starter with a positive attitude, be willing to take on new challenges as they arise
- Have excellent written and verbal communication skills
Core Requirements:
- Type 40 wpm or better
- Solid ability to multitask
- Superb verbal and written communication skills
- Expert comprehension skills
- Comfortability and confidence with computers, browsers, various apps, remote desktops; ability to troubleshoot technical issues
- Strong interpersonal skills
- Previous answering service, call center, or secretarial experience is preferred
Before applying, you should have the following:
- Desktop or laptop with Windows 10 or Windows 11
- Ethernet cable connected internet (no Wi-Fi)
- Fast and reliable internet; Required speeds are 20mbps download & 20mbps upload
- External mouse & keyboard if using a laptop
- Dual monitors required
- Webcam required for orientation only
*** $500 sign-on bonus after 90 shifts worked! ***
Learn more at consolidatedccs.com/careers2
YOUR FUTURE IS CALLING! APPLY TODAY FOR A CAREER WITH CONSOLIDATED CCS
Job Types: Full-time, Part-time, Contract
Pay: $15.00 per hour
Expected hours: 25 – 34 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Application Question(s):
- Will you have open availability for the training period (~3 weeks)?
- Are you seeking secondary employment? If yes, what is the nature of your current position and what is the schedule like?
- Are you available to work 2nd shift on weekdays (hours from 230pm-11pm Central Time?
Will you work MOST Weekends and MOST holidays?
Education:
- High school or equivalent (Preferred)
Experience:
- Call center: 4 years (Required)
Work Location: Remote
